Home Ownership Administrator

Orbit Group; Coventry; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Orbit Group is seeking a Home Ownership Administrator in Coventry to support the team with Right to Buy and Right to Acquire applications. You will work in a hybrid pattern, one day per week in Coventry or Stratford, while ensuring regulatory compliance and efficient administration.

You should have strong communication, customer service experience, and the ability to manage deadlines and multitask effectively in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience dealing with internal and external customers.
• Background in working to tight timescales and hitting deadlines.
• Ability to multi task and work to a high standard.

Responsibilities

• Support the Home Ownership team with administrative tasks for Right to Buy and Right to Acquire.
• Follow regulatory guidance to ensure accurate processing.
• Maintain high standards with a customer-focused approach.
• Work in a hybrid manner with Coventry or Stratford one day per week.

Skills

Communication skills

Customer handling

Time management

Multitasking

Job description

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Home Ownership Administrator

Reference: SEP20262189

Expiry date: 22:59, Sun, 18th Oct 2026

Location: Coventry

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

The Home Ownership Team are working in an agile manner and currently working from Coventry or Stratford one day per week.

They provide a customer first service across a range of tenures, including shared ownership, equity loans, leasehold, freehold, Right to Buy and Right to Acquire.

We are looking for a capable individual to support the team from an administrative capacity. You will following regulatory guidance and ensure the efficient administration of the Right to Buy and Right to Acquire application process. You will have good interpersonal skills, a customer focus and strong administrative skills, and be happy to work in a hybrid manner.

What will help you make a difference.

• Excellent communication and interpersonal skills
• Experience dealing with internal and external customers
• Background in working to tight timescales and hitting deadlines
• Ability to multi task and work to a high standard.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

For those who want or need more of a work life balanceour view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

• 27 days annual leave plus bank holidays and the "Orbit day"
• Private medical insurance
• Life assurance
• A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit. Believe in people.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.