Community Hub Service Advisor

Nottinghamshire Healthcare NHS Foundation Trust; Gamston; On-site; GBP 21,000 - 26,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is recruiting for a proactive Community Hub Administrator role at the South Nottinghamshire Adult Community Hub. You will support service-users, healthcare professionals and partner agencies to access the right care at the right time, working both independently and as part of a team.

The role involves processing referrals, handling a high volume of calls, updating records promptly and signposting patients and professionals across services to ensure

Qualifications

• Proficiency in Microsoft Word and Excel.
• High levels of accuracy and attention to detail.
• Ability to work well both independently and as part of a team.
• Passion for providing quality service and adding value to the workplace.
• Confident IT skills.

Responsibilities

• Serve as the main point of contact for processing referrals into community services.
• Handle a high volume of calls from various agencies in a busy office environment.
• Process referrals and associated correspondence promptly and accurately.
• Follow up on queries and ensure patient records are updated efficiently.
• Utilise decision-making skills to signpost service users and professionals to appropriate service areas.
• Facilitate effective communication and collaboration across professional and organisational boundaries.

Skills

Microsoft Word

Microsoft Excel

Attention to detail

Independent worker

Team collaboration

Job description

Join the vibrant team at the South Nottinghamshire Adult Community Hub, where you will play a crucial role in connecting service-users, healthcare professionals, and other agencies to the right care at the right time. This dynamic position is perfect for a proactive individual who excels both independently and as part of a team.

Key Responsibilities

• Serve as the main point of contact for processing referrals into community services.
• Handle a high volume of calls from various agencies in a busy office environment.
• Process referrals and associated correspondence promptly and accurately.
• Follow up on queries and ensure patient records are updated efficiently.
• Utilise decision-making skills to signpost service users and professionals to appropriate service areas.
• Facilitate effective communication and collaboration across professional and organisational boundaries.

Working Hours

The Hub operates from 8am to 5pm, Monday to Friday, with shift patterns within these times. This role includes occasional weekend hours to manage a small number of referrals received outside normal working hours. Weekend hours are shared within the team and occur no more than once per month.

Requirements

• Proficiency in Microsoft Word and Excel.
• High levels of accuracy and attention to detail.
• Ability to work well both independently and as part of a team.
• Passion for providing quality service and a track record of adding value to the workplace.
• Confident IT skills.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

For further details / informal visits contact: Name: Nadine Warwick Job title: Community Hub Operational Manager Email address: [e-mail] Telephone number: 07920 813600

If you have the drive and ability to meet the demands of this challenging role and enjoy working in a team, we would love to hear from you. An insight visit to the department is recommended.