Community Hub Service Advisor: Referrals & Care Access Lead

Nottinghamshire Healthcare NHS Foundation Trust; Gamston; On-site; GBP 22,000 - 28,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust in Nottinghamshire is seeking a proactive Community Hub Service Advisor to join the South Nottinghamshire Adult Community Hub. You will act as the main point of contact for processing referrals, handling high volumes of calls, and ensuring records are updated promptly.

The role requires excellent communication, accuracy, and the ability to work well both independently and in a team.

Qualifications

• Proficiency in Microsoft Word and Excel.
• High levels of accuracy and attention to detail.
• Ability to work well both independently and as part of a team.
• Passion for providing quality service and a track record of adding value to the workplace.

Responsibilities

• Manage and process incoming referrals to the Hub, address queries, take detailed messages, and respond or refer them to the relevant multi-disciplinary team member as defined in the referral management protocols.
• Ensure service users/patients are directed to appropriate community assessment support services.
• Effectively use communication skills to enable referrers to explain needs and required assistance, while being sensitive to their feelings and respecting their wishes whenever possible.
• Assess referrals to determine the type and priority of need, and appropriately refer to other services and agencies, seeking advice from the line manager if necessary.
• Ensure all referral documentation contains relevant information to assist clinical triage.
• Input data into electronic clinical records to support the flow of information between the Hub, clinical teams, and partner agencies.
• Keep electronic systems up to date by entering and amending patient admissions, discharges, and other details to allow audit, review information, and produce relevant reports.
• Contribute to the provision of administration services to adult care teams, prioritising and managing the workload efficiently.
• Manage communications with other healthcare professionals in accordance with local and Trust Policy.
• Support clinicians by collating patient information in preparation for Multidisciplinary Team meetings.
• Ensure confidentiality in all matters related to patients and information obtained during employment.

Skills

Attention to detail

Communication skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Nottinghamshire Healthcare NHS Foundation Trust in Nottinghamshire is seeking a proactive Community Hub Service Advisor to join the South Nottinghamshire Adult Community Hub. You will act as the main point of contact for processing referrals, handling high volumes of calls, and ensuring records are updated promptly.

The role requires excellent communication, accuracy, and the ability to work well both independently and in a team.