Care Navigator

Central and North West London NHS Foundation Trust; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Monthly supervision

Annual personal development plans

Revalidation support

Awards ceremonies

Job summary

Central and North West London NHS Foundation Trust invites applications for a Care Navigator to support Westminster’s mental health hub. You will review referrals, contact patients, and signpost to community or secondary care services, while maintaining thorough records and liaising with the multidisciplinary team.

The role emphasizes telephone outreach, timely information provision, and keeping systems up-to-date.

Qualifications

• Experience in reviewing and processing referrals from GP Practices.
• Experience in coordinating patient referrals to community or secondary care services.
• Strong communication and signposting abilities.

Responsibilities

• Review referrals from GP Practices and other sources and triage with mental health practitioners.
• Actively call patients to assist them through the process and arrange onward appointments.
• Ensure sufficient phone cover and monitor service inboxes during core office hours, responding professionally.
• Maintain a record of all activities (outbound/inbound calls, correspondence).
• Provide clinical and non-clinical information in appropriate templates to other services.
• Answer telephone calls to the Mental Health Hub and liaise with clinical/managerial staff as appropriate.
• Provide administrative support to the Mental Health Hub Team.
• Ensure messages/voicemails are dealt with timely.
• Monitor and action tasks within SystmOne.
• Provide crosschecks and service reports in the absence of the Team Administrator Manager.
• Open and distribute mail or faxes as appropriate.
• Perform any other administrative tasks as required.
• Monthly supervision
• Annual personal development plans/appraisals
• Support and guidance with Revalidation
• Hidden Gem and annual award ceremonies

Skills

Communication skills

Organisational skills

Telephone etiquette

Administrative skills

Patient support

Referral management

Tools

SystmOne

Job description

Are you passionate about supporting individuals with mental health needs? We are looking for a Care Navigator to join our dynamic and diverse community mental health team, to deliver high quality care. The North Westminster Adult Community Mental Health Hub (CMHH) serves the diverse population of Westminster, who have secondary mental health needs. The post holder will have the opportunity to work in collaboration with a full multidisciplinary team including medical staff, nurses and allied health professionals. The CMHH is a trauma-informed service and operate an intervention-focused model. To provide referral management to and from the North Westminster and QPP Mental Health Hubs including but not exclusive of signposting for talking therapies. To provide allocated patients with telephone and written signposting to services available in the community -based on detailed knowledge of the relevant access arrangements, eligibility criteria, service content of both statutory and voluntary sector services. To develop a knowledge of services and information on local community services. To maintain this knowledge through web search, initiative and other available resources. To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals/interventions and contributing o achievement of team Key Performance Indicators. Along with the fully established benefits such as Monthly supervision; Annual personal development plans/appraisals; Support and guidance with Revalidation; Hidden Gem and annual award ceremonies. We are also able to offer access to a full range of internal and external training opportunities across our services. Equality, Diversity and Inclusion are a priority for us in CNWL we expect staff to be culturally competent, reflective and open to culturally diverse CPD opportunities. The service is supportive of staff development and the post holder will have access to regular training opportunities and regular supervision. Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024." As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form. Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

• Reviewing and processing referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
• Maintain record of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Provide clinical and non-clinical information in appropriate chronological templates to other services
• Actively answer telephone calls to Mental Health Hub and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
• Provide administrative support to the Mental Health Hub Team.
• Ensure any messages/voicemails are dealt with appropriately and in a timely way.
• Monitor and action tasks within SystmOne
• Provide support with crosschecks and service reports in the absence of the Team Administrator Manager
• Open and distribute any incoming mail or faxes as appropriate.
• Any other administrative tasks as required.

• Monthly supervision
• Annual personal development plans/appraisals
• Support and guidance with Revalidation
• Hidden Gem and annual award ceremonies