Community Hub Front Desk & Events Host

Trampoline-Nh-Cic

Greater London

On-site

GBP 31,000 - 32,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Trampoline NH CIC's Enterprise Hub in Elephant and Castle is seeking a warm, proactive Community Associate to be the face of the hub. This front-of-house and hospitality role manages reception, bookings, and visitor support, ensuring the space feels welcoming for members, guests and contractors.

You will open/close the building, maintain the diary, and build relationships with users while spotting and resolving issues before they escalate.

Qualifications

At least 2 years’ experience in front-of-house, reception, hospitality or customer service.
Warm, dependable, detail-driven with strong communication skills.
Eligible to work in the UK.

Responsibilities

Be the welcome: run the front desk, greet members, guests and visitors; handle enquiries in person, by phone and by email.
Look after the space: open/close building, conduct regular walk rounds, keep areas clean and set up.
Run the diary: manage day-to-day room and studio bookings; set up and reset rooms between sessions; keep calendar accurate.
Keep systems tidy: log check-ins; maintain records; issue access cards and day passes; manage entitlements.
Host visitors and events: provide tours, host external hirers, support capsules, open days and inductions.
Spot and fix: report faults; supervise contractors; handle deliveries; monitor stock; resolve small problems.
Make it their own: improve hub presentation, signage, atmosphere, and space usage.