Community Host: Front Desk & Resident Experience (4-on/4-off)

urbanbubble; Southampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Enhanced annual leave

Company pension

Medical cover

Refer a friend scheme

Volunteer day

Sick pay

Family leave

Cycle to work

Study support

Long service awards

Employee assistance

Team events

Job summary

urbanbubble is seeking an amazing Daytime Community Host to join the Bargate Quarter team and act as the face of the development for residents and visitors. This permanent role operates on a rolling 4 days on, 4 days off rota between 8am–8pm, delivering a welcoming, professional experience from arrival to departure.

You will handle enquiries, support viewings and applications, coordinate move-ins, and ensure high standards of resident experience, safety, and building operations.

Qualifications

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).

Responsibilities

• Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.
• Respond to enquiries and support viewings and applications.
• Assist prospects through to move-in and coordinate cleaning/maintenance.
• Log and manage maintenance requests and manage parcels, keys, bookings, and parking.
• Conduct inspections and report issues and coordinate contractors.

Skills

Customer service

Communication

IT literate

Tools

MS Office

Job description

urbanbubble is seeking an amazing Daytime Community Host to join the Bargate Quarter team and act as the face of the development for residents and visitors. This permanent role operates on a rolling 4 days on, 4 days off rota between 8am–8pm, delivering a welcoming, professional experience from arrival to departure.

You will handle enquiries, support viewings and applications, coordinate move-ins, and ensure high standards of resident experience, safety, and building operations.