Community Hub Customer Advisor – Digital-First Support

Blaenau Gwent County Borough Council; Abertillery; In loco; GBP 21.000 - 24.000; Tempo pieno

Descrizione del lavoro

Blaenau Gwent County Borough Council is seeking Community Hub Representatives based in Libraries across the borough. You will handle high volumes of customer enquiries via face to face, phone, email and digital channels, delivering a friendly, efficient service and providing accurate information across council services.

The role requires excellent communication, empathy, and strong IT/digital skills. A pre-employment disclosure will be undertaken and the post supports a digital-first approach.

Competenze

• Excellent communication and listening skills.
• Genuine commitment to customer service.
• Empathy, patience and resilience when dealing with challenging situations.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong IT and digital skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and a positive approach to finding solutions.
• Flexible and adaptable attitude.
• Previous experience within a customer service role is essential.

Mansioni

• Handling a high volume of customer enquiries through face to face, telephone, email and digital channels.
• Delivering a professional, friendly and efficient customer experience.
• Providing accurate information, advice and support across a broad range of council services.
• Resolving enquiries at the first point of contact wherever possible.
• Recording customer information accurately using council systems.
• Working collaboratively with service areas to ensure customer issues are resolved.
• Supporting the Council's digital-first approach by promoting self-service options and online services.
• Contributing to continuous improvement and service excellence.

Conoscenze

Excellent communication

Active listening

IT & digital skills

Multitasking

Teamwork

Descrizione del lavoro

Blaenau Gwent County Borough Council is seeking Community Hub Representatives based in Libraries across the borough. You will handle high volumes of customer enquiries via face to face, phone, email and digital channels, delivering a friendly, efficient service and providing accurate information across council services.

The role requires excellent communication, empathy, and strong IT/digital skills. A pre-employment disclosure will be undertaken and the post supports a digital-first approach.