Community Housing Officer - Flexible 30h/w, Local Impact

SNG (Sovereign Network Group); Exeter; Hybrid; GBP 32,000 - 40,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexible benefits package

Private medical & life cover

Wellbeing & gym discounts

Job summary

Sovereign Network Group (SNG) is seeking a Housing Officer to join our team in Exeter. The role is part-time (30 hours per week) with a mix of home and office work, plus travel across the area.

You will manage tenancy, lease and neighbourhood activities, ensuring safe and compliant services while delivering customer-focused outcomes. You will engage with residents, colleagues and partner agencies to drive improvements, maintain records, and promote SNG values of collaboration, safety and

Qualifications

• Experience delivering tenancy, lease or neighbourhood management services.
• Strong communication and relationship-building skills to influence and resolve issues.
• Collaborative approach across teams and with external stakeholders.
• Knowledge of landlord services and applying it in practice.
• Customer-focused outcomes with data-driven service improvements.

Responsibilities

• Deliver tenancy, leasehold and neighbourhood management across your locality.
• Be a trusted point of contact for customers and partners.
• Build relationships with local authorities, community groups and agencies.
• Use data insights to improve services and ensure regulatory compliance.
• Support neighbourhood improvements and represent SNG values.

Skills

Communication

Relationship-building

Collaborative working

Customer-first mindset

Driving licence

Tools

Digital tools

Job description

Sovereign Network Group (SNG) is seeking a Housing Officer to join our team in Exeter. The role is part-time (30 hours per week) with a mix of home and office work, plus travel across the area.

You will manage tenancy, lease and neighbourhood activities, ensuring safe and compliant services while delivering customer-focused outcomes. You will engage with residents, colleagues and partner agencies to drive improvements, maintain records, and promote SNG values of collaboration, safety and