Community Housing Coordinator – Part‑Time

MHA; Barnstaple; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

28 days holiday

Pension scheme

DBS check provided

Uniforms provided

Induction and development

Wellbeing support

Job summary

MHA is seeking a Housing Assistant based at Norah Bellot Court, Barnstaple. You will support day-to-day housing management, assist residents to feel safe and at home, and work with the Housing Manager and care colleagues to deliver high-quality customer service.

The role requires organisational skills, good IT and communication abilities, and a customer-focused approach, particularly for older residents. Part-time hours and a pro-rata salary reflect flexibility and wellbeing considerations.

Qualifications

• Experience in a housing-related role.
• Strong organisational skills and record keeping.
• IT skills including Microsoft products.
• Customer-focused approach with sensitivity to older people.
• Effective written and verbal communication.

Responsibilities

• Support the Housing Manager with the efficient running of the scheme, including housing management, maintenance and administration.
• Assist with void management, repairs, allocations, lettings and rent or service charge arrears.
• Lead on health & safety compliance within the scheme and support the management of anti-social behaviour.
• Ensure accurate record keeping in line with statutory, regulatory and organisational requirements.
• Monitor budgets in conjunction with the Housing Manager, ensuring appropriate authorisation for expenditure.
• Support annual service charge processes and consultations with residents where required.
• Provide advice and signposting to residents around income maximisation, welfare benefits and support services.
• Work closely with estates, sales and internal teams to maintain high-quality environments and build strong communities.
• Help raise the profile of the scheme and MHA within the local community and support fundraising initiatives.

Skills

Organisational skills

Planning

Record keeping

Report writing

IT skills

Communication

Interpersonal skills

Customer-focused

Education

Level 2 Housing qualification

Tools

Microsoft Office

Job description

MHA is seeking a Housing Assistant based at Norah Bellot Court, Barnstaple. You will support day-to-day housing management, assist residents to feel safe and at home, and work with the Housing Manager and care colleagues to deliver high-quality customer service.

The role requires organisational skills, good IT and communication abilities, and a customer-focused approach, particularly for older residents. Part-time hours and a pro-rata salary reflect flexibility and wellbeing considerations.