Housing Assistant based at Norah Bellot Court, Barnstaple

MHA; Barnstaple; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

28 days holiday

Pension scheme

DBS check provided

Uniforms provided

Induction and development

Wellbeing support

Job summary

MHA is seeking a Housing Assistant based at Norah Bellot Court, Barnstaple. You will support day-to-day housing management, assist residents to feel safe and at home, and work with the Housing Manager and care colleagues to deliver high-quality customer service.

The role requires organisational skills, good IT and communication abilities, and a customer-focused approach, particularly for older residents. Part-time hours and a pro-rata salary reflect flexibility and wellbeing considerations.

Qualifications

• Experience in a housing-related role.
• Strong organisational skills and record keeping.
• IT skills including Microsoft products.
• Customer-focused approach with sensitivity to older people.
• Effective written and verbal communication.

Responsibilities

• Support the Housing Manager with the efficient running of the scheme, including housing management, maintenance and administration.
• Assist with void management, repairs, allocations, lettings and rent or service charge arrears.
• Lead on health & safety compliance within the scheme and support the management of anti-social behaviour.
• Ensure accurate record keeping in line with statutory, regulatory and organisational requirements.
• Monitor budgets in conjunction with the Housing Manager, ensuring appropriate authorisation for expenditure.
• Support annual service charge processes and consultations with residents where required.
• Provide advice and signposting to residents around income maximisation, welfare benefits and support services.
• Work closely with estates, sales and internal teams to maintain high-quality environments and build strong communities.
• Help raise the profile of the scheme and MHA within the local community and support fundraising initiatives.

Skills

Organisational skills

Planning

Record keeping

Report writing

IT skills

Communication

Interpersonal skills

Customer-focused

Education

Level 2 Housing qualification

Tools

Microsoft Office

Job description

Housing Assistant based at Norah Bellot Court, Barnstaple

Hours: Permanent - Part Time - 22.5 hours per week

Salary: £26,916.00 per annum (pro-rata for part time)

For this role, we are currently considering candidates who live within approximately 15 miles of the Scheme. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

We are looking for an organised, customer-focused Housing Assistant to join our team at MHA. This is a varied and rewarding role, supporting the day-to-day management of a housing scheme and helping residents feel safe, supported and at home.

As a Housing Assistant, you will provide a tailored housing management service across different tenures, working closely with the Housing Manager, care colleagues and external partners. You will play a key role in maintaining safe, well-managed homes, supporting community life and delivering high-quality customer service in line with MHA’s values.

What you will do

• Support the Housing Manager with the efficient running of the scheme, including housing management, maintenance and administration.
• Assist with void management, repairs, allocations, lettings and rent or service charge arrears.
• Lead on health & safety compliance within the scheme and support the management of anti-social behaviour.
• Ensure accurate record keeping in line with statutory, regulatory and organisational requirements.
• Monitor budgets in conjunction with the Housing Manager, ensuring appropriate authorisation for expenditure.
• Support annual service charge processes and consultations with residents where required.
• Provide advice and signposting to residents around income maximisation, welfare benefits and support services.
• Work closely with estates, sales and internal teams to maintain high-quality environments and build strong communities.
• Help raise the profile of the scheme and MHA within the local community and support fundraising initiatives.

About you

We are looking for someone who is organised, approachable and committed to delivering excellent housing services.

You will bring:

• Experience of working in a housing-related role.
• Strong organisational skills, including planning, prioritising, record keeping and report writing.
• Good understanding of the impact of housing on health and wellbeing.
• Good IT skills, including the ability to use Microsoft products.
• Effective written and verbal communication and strong interpersonal skills.
• The ability to work as part of a team and manage competing priorities.
• A customer-focused approach with sensitivity to the needs of older people.
• A Level 2 Housing qualification or equivalent is desirable but not essential.

You will be joining an organisation with strong values, a supportive culture and a clear commitment to helping people live later life well. At MHA, housing roles play a vital part in supporting independence, safety and community.

Rewards and benefits

In addition to a competitive salary, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms (where applicable)
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.