Community Housing Assistant — Home-Based with Local Impact

Home Group Limited; Watford; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

34 days leave (incl. bank holidays)

Discounts on shops, holidays, days out

Instant pay access with Stream

Career development and training

Job summary

Home Group Limited is seeking a Community Housing Assistant to support Housing Managers in delivering housing management across communities. You will help tenants sustain tenancies, resolve issues early, and guide customers through housing-related processes.

The role is primarily home and community based (two days per week) with office attendance in Welwyn Garden City. Travel covers High Wycombe, St. Albans, Watford and surrounding areas with broader Hertfordshire coverage.

Qualifications

• Experience in housing management or related environment.
• Strong problem-solving skills and ability to work independently.
• Flexible and adaptable in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Knowledge of tenancy sustainment and safeguarding principles.
• Experience maintaining accurate records and updating case management systems.

Responsibilities

• Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers.
• Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation.
• Manage voids and lettings administration, maintaining trackers and keeping systems up to date.
• Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process.
• Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.

Skills

Customer service

Problem solving

Attention to detail

Communication

Job description

Home Group Limited is seeking a Community Housing Assistant to support Housing Managers in delivering housing management across communities. You will help tenants sustain tenancies, resolve issues early, and guide customers through housing-related processes.

The role is primarily home and community based (two days per week) with office attendance in Welwyn Garden City. Travel covers High Wycombe, St. Albans, Watford and surrounding areas with broader Hertfordshire coverage.