Hybrid Estate & Community Housing Assistant

Home Group; Harrow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health cash plan

34 days leave + 5 days me day

Employee discounts

Instant pay access (Stream)

Training and development

Job summary

Home Group is hiring for a customer-facing role based in North London with hybrid working (2 days in the office, 3 at home) covering Barnet, Harrow and Brent. You will support estates, liaise with authorities and contractors, and help improve neighbourhoods while delivering great service to residents.

The role is 37.5 hours per week, temporary for six months, with DBS check paid by the employer. A driving licence is required for site visits and field duties.

Qualifications

• A real passion for delivering excellent customer service.
• Confident working collaboratively with colleagues and external partners.
• Able to stay organised, take initiative and show a can-do attitude.
• Knowledge of housing management and housing law, universal credit is a bonus.
• Proficient with technology to navigate systems and update records.
• Capable of lone working on estates and in the community.

Responsibilities

• Be visible and proactive on our estates to build strong links with our communities.
• Support housing managers with their patches to improve neighbourhoods.
• Handle tasks like managing voids, liaising with local authorities, and meeting contractors on site.
• Complete and record routine safety checks in buildings and communities.
• Keep admin up to date, including records, ordering and arranging payments for works.

Skills

Customer service

Communication

Teamwork

Driving license

Job description

Home Group is hiring for a customer-facing role based in North London with hybrid working (2 days in the office, 3 at home) covering Barnet, Harrow and Brent. You will support estates, liaise with authorities and contractors, and help improve neighbourhoods while delivering great service to residents.

The role is 37.5 hours per week, temporary for six months, with DBS check paid by the employer. A driving licence is required for site visits and field duties.