Housing Manager — Shape Safe, Welcoming Communities (Hybrid)

Home Group Limited; Reading; Hybrid; GBP 29,000 - 33,000; Full time

Benefits offered by this job

34 days annual leave

Pension matching

Instant pay with Stream

Employee discounts

Job summary

Home Group Limited in Reading is seeking a Housing Manager to lead community-based housing management activities with a hybrid working pattern. You will build relationships, resolve issues from initial contact to closure, and coordinate with contractors to maintain safe, compliant homes.

The role requires knowledge of housing law, safeguarding, and tenancy sustainment, plus a valid driving license and access to a vehicle. You’ll join a supportive team focused on positive neighbourhood outcomes.

Qualifications

• Experience in housing management or a similar customer-focused role.
• Ability to manage anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisational skills with ownership from start to finish.
• Full driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Customer focus

Problem solving

Anti-social behaviour handling

Job description

Home Group Limited in Reading is seeking a Housing Manager to lead community-based housing management activities with a hybrid working pattern. You will build relationships, resolve issues from initial contact to closure, and coordinate with contractors to maintain safe, compliant homes.

The role requires knowledge of housing law, safeguarding, and tenancy sustainment, plus a valid driving license and access to a vehicle. You’ll join a supportive team focused on positive neighbourhood outcomes.