Community Housing Assistant

We Manage Jobs(WMJobs); Halesowen; On-site; GBP 30,000 - 34,000; Full time

Job summary

An established industry player is seeking a Community Housing Assistant to provide essential administrative support to Community Housing Officers. This role is pivotal in ensuring a community-focused Tenancy and Estates Management Service, enhancing the living experience for tenants and residents. The successful candidate will engage directly with the community, assisting with managing housing patches and delivering excellent customer service. This position offers the opportunity to make a meaningful impact in the community while working in a supportive and collaborative environment.

Qualifications

• Experience in an operational housing role with excellent customer service.
• Ability to manage specified patches and collaborate with housing teams.

Responsibilities

• Support delivery of a community-focused Tenancy and Estates Management Service.
• Assist Community Housing Officers with administrative duties and tenant visits.

Skills

Customer Service

Administrative Support

Housing Management

Education

Experience in Operational Housing Role

Job description

Job Opportunity – Community Housing Assistant

Hours: 18.5 hours per week

Salary: Grade 7, £30,559 - £33,366 pro rata

Dudley MBC is seeking to appoint a full-time Community Housing Assistant. This is an exciting and challenging front-line role providing administrative support to a team of Community Housing Officers.

Purpose of the role:

1. To support the delivery of a community-focused Tenancy and Estates Management Service, highly visible to tenants, residents, and other stakeholders.
2. To assist Community Housing Officers in managing specified patches within a defined geographical area, working closely with other housing teams, statutory, and other agencies to create safe and welcoming estates that are fit for the future.
3. To assist with and carry out administrative duties for Community Housing as required.

The successful applicant will have experience in an operational housing role and demonstrate a history of providing excellent customer service.

The role is patch-based and will require visits to tenants' homes. A basic DBS check will be required.

Additional information:

• For an informal discussion, contact Lisa Watson, Community Housing Team Manager, at 01384 812434.
• To support diversity and inclusion, applicants are encouraged to remove personal details from attachments to ensure anonymisation.
• Online application forms are accepted. Facilities are available at public libraries within the Dudley Borough.
• Applicants must provide proof of right to work in the UK. Dudley MBC does not sponsor candidates without the Right to Work.
• Support for completing applications or interview techniques is available through Dudley Adult and Community Learning at 01384 818 143 or [e-mail].
• Assistance for applicants with disabilities is available via the HR Resourcing Team at [e-mail].
• If encountering issues applying, visit https://help.wmjobs.co.uk/. For further assistance, contact HR Resourcing Team.
• The council will verify the information provided and may share data internally and externally as permitted by law to protect public funds and prevent crime.
• Full privacy and disclaimer information is available at https://www.dudley.gov.uk/privacy-disclaimer-statement/.
• We reserve the right to close the vacancy early if sufficient applications are received.

#LI-DMBC2019

Attached documents:

• Community Housing Assistant JD.doc
• Community Housing Assistant PS.docx
• Benefits List