Hybrid Housing Neighbourhood Manager – Devon & Cornwall

Salvation Army Homes; Devon and Torbay; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Car allowance

Westfield Healthcare Cash Back Plan

Matched pension up to 6%

Enhanced family leave

Job summary

Salvation Army Homes is seeking an experienced Neighbourhood Manager to oversee housing management across Devon and Cornwall, including Portsmouth and Plymouth. You will manage tenancies, address neighbourhood issues, and support customers to sustain their homes, working in a hybrid pattern with regular travel.

You will build partnerships with residents and agencies, carry out estate visits, and maintain accurate records while promoting community engagement and safe, vibrant communities.

Qualifications

• Experience within housing, tenancy or neighbourhood management.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience of managing a varied caseload independently.
• A flexible and proactive approach to service delivery.

Responsibilities

• Delivering an effective tenancy and neighbourhood management service.
• Supporting customers to sustain their tenancies.
• Investigating and resolving anti-social behaviour and tenancy breaches.
• Undertaking estate inspections and neighbourhood visits.
• Responding to customer enquiries and resolving issues promptly.
• Building positive relationships with residents and external partners.
• Promoting community engagement and neighbourhood pride.
• Maintaining accurate records and case management systems.

Skills

Housing management

Customer service

Communication

Problem solving

Independent working

Job description

Salvation Army Homes is seeking an experienced Neighbourhood Manager to oversee housing management across Devon and Cornwall, including Portsmouth and Plymouth. You will manage tenancies, address neighbourhood issues, and support customers to sustain their homes, working in a hybrid pattern with regular travel.

You will build partnerships with residents and agencies, carry out estate visits, and maintain accurate records while promoting community engagement and safe, vibrant communities.