Community Host

Infinitspace; Greater London; In loco; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Perkbox access

Commission structure

Enhanced maternity leave

Career development opportunities

Regular team events

Company equity package

Phone allowance

Descrizione del lavoro

beyond is seeking a friendly Community Host in London to welcome members, guests and vendors, ensuring a smooth, safe and engaging environment. You’ll be the face of the building, handling front desk duties, inquiries and daily operations with care.

You’ll support events, newsletters and member engagement, assist onboarding and offboarding, and help meet KPIs and SLAs. This role offers a collaborative team culture, development opportunities, and a clear path to growth within a growing community

Competenze

• 2+ years in hospitality, retail, administration or a customer-facing environment.
• Strong customer service mindset and willingness to go above and beyond for members.
• Excellent verbal and written communication skills.
• Highly organised and structured with attention to detail.
• Proactive, adaptable and comfortable in a fast-paced setting.
• Demonstrates professionalism, reliability and accountability.
• Fluent in English and the local language (written and spoken).

Mansioni

• Deliver an exceptional member experience in line with satisfaction KPIs.
• Act as the primary front desk contact during business hours.
• Build and maintain strong relationships with members and their guests.
• Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs.
• Oversee mail and package distribution.
• Support events, promotions and communications that enhance the member experience.
• Prepare weekly newsletter content for approval.
• Provide administrative support to the (Assistant) Community Manager.
• Maintain a clean, organised and welcoming front desk and mailroom.

Conoscenze

Customer service

Communication skills

Organised

Proactive

Professionalism

Fluent English

Descrizione del lavoro

The role

As a Community Host, you are the face of the building and play a key role in delivering an outstanding member experience. You act as the first point of contact for members, guests, and vendors, ensuring the space operates smoothly and professionally at all times.You support daily operations, member services and community engagement initiatives.

Key Responsibilities

Member Experience

• Deliver an exceptional member experience in line with satisfaction KPIs
• Act as the primary front desk contact during business hours
• Build and maintain strong relationships with members and their guests
• Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs
• Oversee mail and package distribution
• Support events, promotions and communications that enhance the member experience
• Prepare weekly newsletter content for approval
• Provide administrative support to the (Assistant) Community Manager
• Maintain a clean, organised and welcoming front desk and mailroom

Operations

• Conduct daily building walkthroughs to maintain quality standards
• Escalate and follow up on maintenance or service issues
• Understand and support execution of the Emergency Action Plan
• Assist with member onboarding and offboarding processes
• Manage stock ordering and inventory control
• Support light sales-related activities, including tours and lead follow-up
• Participate in the commission structure following probation

Events & Community

• Support the creation and promotion of the monthly event calendar
• Execute community events that foster connection and engagement
• Promote events internally to encourage strong attendance
• Contribute creative ideas to enhance member experience and engagement

About You

• 2+ years of experience in hospitality, retail, administration or a customer-facing environment
• Strong customer service mindset
• Excellent verbal and written communication skills
• Highly organised and structured
• Proactive, adaptable, and comfortable in a fast-paced environment
• Demonstrates professionalism, reliability, and accountability
• Fluent in English and the local language (written and spoken)

Working location

Onsite

Benefits

At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:

• 25 days annual leave, plus your birthday off
• Access to Perkbox, our employee rewards and wellbeing platform
• Commission structure (role dependent)
• Enhanced maternity leave
• Opportunities for career development and progression within a growing business
• Regular team and community events
• Company equity package
• Phone allowance

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together