Community Highway Support Officer

Staffordshire County Council; South Staffordshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

Staffordshire County Council is seeking a dedicated administrator to join the Community Highways team based at Gailey, covering South Staffordshire and Cannock. This full-time role supports the delivery of highway services and acts as the community-facing link for highway-related enquiries.

You will handle complex data, work with GIS records, and assist with reporting and programmes of work, all while delivering excellent customer service to residents and members of the council.

Qualifications

• Experience of working with complex data and responding to written and verbal enquiries.
• Business administration experience or equivalent qualifications.
• Excellent customer service skills.
• Ability to interpret maps with a good attention to detail.

Responsibilities

• Support the local Community Highways team to deliver highway services with a community-based approach and improve elected member and community satisfaction.
• Provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• Interrogate digital records and GIS systems.
• Collate information to respond to requests.
• Support the production of reports and programmes of work.

Skills

Data handling

Customer service

Maps interpretation

Administration experience

Education

Business Administration qualification

Tools

GIS

Records management software

Job description

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future. Our Community Highways team ensure local concerns are prioritised and addressed alongside strategic programmes of highway works - acting as highway ambassadors within communities and as advocates for local communities within the wider service. The role is based at Gailey covering South Staffordshire and Cannock and is full time., You will:

• support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• interrogate digital records and GIS systems,
• collate information to respond to requests
• support the production of reports and programmes of work.

The minimum criteria that will be used to shortlist for this role will be

• experience of working with complex data and responding to written and verbal enquiries
• business administration experience or equivalent qualifications
• excellent customer service skills,
• an ability to interpret maps with a good attention to detail.

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire