Community Highways Coordinator - Data & Enquiries

Staffordshire County Council; Leek; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Supportive working environment

Rewards and benefits program

Job summary

Staffordshire County Council in Leek is seeking a dedicated team member to help deliver high-quality highway services. This full-time, on-site role supports the Community Highways team and focuses on community satisfaction and efficient data handling.

The position involves responding to enquiries, interpreting maps, and contributing to reports and programmes of work as part of our long-term Highway Roadmap. Aims to invest in the network and develop talent for the future.

Qualifications

• Experience of working with complex data and responding to written and verbal enquiries.
• Business administration experience or equivalent qualifications.
• Excellent customer service skills.
• Ability to interpret maps with a good attention to detail.

Responsibilities

• Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• Provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• Interrogate digital records and GIS systems.
• Collate information to respond to requests.
• Support the production of reports and programmes of work.

Skills

Excellent customer service skills

Interpret maps

Experience with complex data

Handling written & verbal enquiries

Business administration experience

Tools

GIS systems

Job description

Staffordshire County Council in Leek is seeking a dedicated team member to help deliver high-quality highway services. This full-time, on-site role supports the Community Highways team and focuses on community satisfaction and efficient data handling.

The position involves responding to enquiries, interpreting maps, and contributing to reports and programmes of work as part of our long-term Highway Roadmap. Aims to invest in the network and develop talent for the future.