Community Highway Support Officer

Staffordshire County Council; Stafford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Staffordshire County Council’s Community Highways team is looking for an enthusiastic individual to support local highway services in Gailey, covering South Staffordshire and Cannock. The role is full time, working on local highways and community engagement to improve satisfaction and delivery of programmes.

You will handle enquiries, interpret maps, and assist with reports and works programmes, bringing strong data handling and administrative skills to a client-focused service.

Qualifications

• Experience of working with complex data and responding to written and verbal enquiries.
• Business administration experience or equivalent qualifications.
• Excellent customer service skills.
• An ability to interpret maps with a good attention to detail.

Responsibilities

• Support the local Community Highways team to provide a community-based approach to delivering highway services.
• Provide a first-line response to enquiries and be the go-to person for community highways enquiries.
• Interrogate digital records and GIS systems to support requests.
• Collate information to respond to requests and assist with reporting.
• Support the production of reports and programmes of work.

Skills

Data interpretation

Customer service

Administrative experience

Attention to detail

Education

Business administration qualifications

Tools

GIS systems

Job description

Are you passionate about improving local roads and enhancing community satisfaction?

If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community.

We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future.

Our Community Highways team ensure local concerns are prioritised and addressed alongside strategic programmes of highway works - acting as highway ambassadors within communities and as advocates for local communities within the wider service.

The role is based at Gailey covering South Staffordshire and Cannock and is full time.

Main Responsibilities

You will:

• support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• interrogate digital records and GIS systems,
• collateinformation to respond to requests
• support the production of reports and programmes of work.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be

• experience of working with complex data and responding to written and verbal enquiries
• business administration experience or equivalent qualifications
• excellent customer service skills,
• an ability to interpret maps with a good attention to detail.

Don't feel you meet the requirements of the role?: We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Mark Keeling, Community Highways Manager at [e-mail] or on 07773 791318

Interviews will be held during week commencing 16th November 2026.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.