Community Highway Support Officer

Staffordshire County Council; Leek; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Supportive working environment

Rewards and benefits program

Job summary

Staffordshire County Council in Leek is seeking a dedicated team member to help deliver high-quality highway services. This full-time, on-site role supports the Community Highways team and focuses on community satisfaction and efficient data handling.

The position involves responding to enquiries, interpreting maps, and contributing to reports and programmes of work as part of our long-term Highway Roadmap. Aims to invest in the network and develop talent for the future.

Qualifications

• Experience of working with complex data and responding to written and verbal enquiries.
• Business administration experience or equivalent qualifications.
• Excellent customer service skills.
• Ability to interpret maps with a good attention to detail.

Responsibilities

• Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• Provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• Interrogate digital records and GIS systems.
• Collate information to respond to requests.
• Support the production of reports and programmes of work.

Skills

Excellent customer service skills

Interpret maps

Experience with complex data

Handling written & verbal enquiries

Business administration experience

Tools

GIS systems

Job description

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. We are looking for the right candidate to ensure we can deliver our ambitious Highways Roadmap aims and develop talent for the future. This role is based at Leek and is full time.

Main Responsibilities In this role you\'ll:

• support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• interrogate digital records and GIS systems,
• collate information to respond to requests
• support the production of reports and programmes of work.
• experience of working with complex data and responding to written and verbal enquiries
• business administration experience or equivalent qualifications
• excellent customer service skills
• an ability to interpret maps with a good attention to detail

Core Values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Values

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits

• We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
• In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire