Community Growth Leader: Customer Experience & Events

IWG plc; Wales; On-site; GBP 26,000 - 34,000; Full time

Job summary

Regus Franchise Owner is seeking a proactive Community Manager to lead a centre’s customer experience and showcase the benefits of flexible working. You will drive customer success, resolve queries, and upsell services while building a vibrant community.

The role offers rapid personal growth, structured training and potential international mobility, with a customer-focused team to deliver results and maintain high standards.

Qualifications

• Strong customer service orientation and ability to manage customer expectations.
• Experience in leading teams or coordinating activities to deliver service quality.
• Excellent communication and interpersonal skills to engage with customers and colleagues.
• Ability to adapt to change and maintain high standards in a fast-paced environment.
• Proactive problem solving and decision making to support centre goals.
• Motivated to develop people, build relationships and drive customer success.

Responsibilities

• Showcase your product – lead a centre to look its best following standard guidelines.
• Provide excellent customer service to existing customers and welcome new ones.
• Resolve or escalate customer queries or issues as needed.
• Grow the business by engaging new customers and upselling services.
• Host monthly community events and support the community.
• Lead and develop a customer-focused team to win results.

Job description

Regus Franchise Owner is seeking a proactive Community Manager to lead a centre’s customer experience and showcase the benefits of flexible working. You will drive customer success, resolve queries, and upsell services while building a vibrant community.

The role offers rapid personal growth, structured training and potential international mobility, with a customer-focused team to deliver results and maintain high standards.