Customer Experience Center Manager

Regus; Dartford; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Induction training

Learning & development

Promotion prospects

Incentives

Flexible benefits

Sociable hours

Job summary

Regus in the United Kingdom is seeking a Customer Services Manager to lead a busy centre and oversee on-site operations. You will have the autonomy and resources to run the centre like your own business, with responsibilities spanning customer engagement, problem solving, and performance delivery.

You will guide a small team, deliver against targets, and focus on service excellence, upselling, tours for prospects, and ensuring customers become brand ambassadors for Regus.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, store or similar site with high customer focus.
• Passion, drive, ownership and resilience are essential.

Responsibilities

• Manage all on-site centre operations and performance.
• Rise to challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers have a world-class experience and become brand ambassadors.

Skills

Customer service

Team leadership

Job description

Regus in the United Kingdom is seeking a Customer Services Manager to lead a busy centre and oversee on-site operations. You will have the autonomy and resources to run the centre like your own business, with responsibilities spanning customer engagement, problem solving, and performance delivery.

You will guide a small team, deliver against targets, and focus on service excellence, upselling, tours for prospects, and ensuring customers become brand ambassadors for Regus.