Receptionist

Northamptonshire Healthcare NHS Foundation Trust; United Kingdom; Remote; GBP 18,000 - 23,000; Part time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking an administrative and reception assistant to support a dedicated site within Northamptonshire. The role focuses on locality-based administration to help clinics run smoothly and ensure positive patient experiences.

You will provide routine admin support, handle data entry, assist with appointment bookings, and contribute to service improvements as part of a small admin team.

Qualifications

• Experience in reception, switchboard and general admin/clerical duties.
• Ability to communicate effectively at all levels.

Responsibilities

• Provide routine administrative support to clinical and non-clinical teams, following procedures.
• Undertake data entry and maintain electronic patient records.
• Support clinic administration including appointment booking, cancellations, and rescheduling.
• Resolve routine scheduling issues within agreed processes.
• Issue standard patient and service communications using approved templates.
• Respond to routine queries and identify missing information or record inaccuracies.
• Support use of digital systems and run standard lists or reports, escalating data quality issues.
• Comply with information governance, confidentiality, health and safety and safeguarding requirements.
• Contribute to service improvement by recording feedback and supporting basic data collection or audits.
• Work collaboratively as part of the administration team and support colleagues and new starters.

Skills

Reception duties

Communication skills

Job description

The Adult Community Services (ACS) care pathway provides a range of clinical specialist teams within several sites across Northamptonshire. This post will support the delivery of administration and reception services for a dedicated site within Northamptonshire.

The main role is to provide locality-based administration support, including reception cover where required, as part of a team that supports the delivery of several clinical services based in this locality. This role plays an important role in the smooth running of clinics and providing positive patient experiences.

Please note this is a part time role for 18.75 hours per week. Working days will be Monday, Tuesday and Wednesday. (Subject to Change)

Main duties of the job

• Provide routine administrative support to clinical and non‑clinical teams, following established procedures and local guidance.
• Undertake data entry, updating and maintenance of electronic patient records (e.g. SystmOne) checking information for accuracy and resolving straightforward errors in line with procedures.
• Support clinic administration, including preparing standard paperwork and resources and assisting with appointment booking, cancellations and rescheduling in line with agreed protocols.
• Resolve routine scheduling issues (e.g. clinic double bookings) within agreed processes.
• Issue standard patient and service communications using approved templates and systems.
• Respond to routine queries, identify and resolve issues such as missing information, appointment queries, or patient record inaccuracies.
• Support the use of digital systems and tools, running standard lists or reports as required and escalating data quality issues appropriately.
• Comply with all information governance, confidentiality, health and safety and safeguarding requirements, escalating concerns in line with Trust policies.
• Contribute to service improvement by highlighting issues, recording feedback and supporting basic data collection or audits as directed.
• Work collaboratively as part of the administration team, participating in training and induction, and supporting colleagues and new starters where required.

Working for our organisation

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Experience

• Experience in a similar role i.e reception, switchboard, admin and clerical duties

Skills

• Ability to communicate effectively at all levels

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.