Community & Events Coordinator — Coworking Space

Venture X White City; Greater London; On-site; GBP 28,000 - 31,000; Full time

Job summary

Venture X White City in London is seeking a proactive Community Associate to support the Community Manager and help foster a welcoming member community within the coworking space.

You will handle reception duties, deliver high levels of customer service, run member events, organise tours, and collaborate with the team to showcase services and maintain a high standard of workspace presentation.

Qualifications

• Strong interpersonal skills and a customer-focused approach to fostering a welcoming community.
• Proficiency in communication and community support to handle member interactions effectively.
• Experience in case management and community health engagement.
• Ability to work collaboratively, with excellent organizational and multitasking skills.
• Enthusiasm for coworking culture and interest in building meaningful community connections.
• Previous experience in a similar role or client-facing industries is a plus.

Responsibilities

• Be the first point of contact for visitors and customers at the reception area and communal space ensuring excellent levels of presentation within the workspace.
• Provide top level customer service to all members, customers, and visitors.
• Engage with all existing members, and potential new clients to strengthen and increase good customer relationships by understanding them and their business needs.
• Ensure all day-to-day members’ needs and complaints are dealt with effectively to ensure successful running of the workspace and member experience.
• Ensure all reception/admin duties are well managed (booking meeting rooms, taking payments for Ad-hoc requests, distributing the daily mail, ensure courier parcels have all the details for scheduled pick-ups, etc.).
• Assist with sales and viewings of the workspace both proactively and at the request of the Community Manager where necessary.
• Develop a solid understanding of additional services that can be offered such as office upgrades / meeting room bookings etc.
• Assist in the hosting, management, and marketing of other company brands within the space whilst ensuring all up/downsizing opportunities are maximised.
• Familiarisation with competing centres and services in the local areas.

Skills

Customer service

Community engagement

Communication

Organization

Multitasking

Coworking culture

Client-facing

Job description

Venture X White City in London is seeking a proactive Community Associate to support the Community Manager and help foster a welcoming member community within the coworking space.

You will handle reception duties, deliver high levels of customer service, run member events, organise tours, and collaborate with the team to showcase services and maintain a high standard of workspace presentation.