Community Associate

Hop Talent; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hop Talent is seeking a personable Community Associate to support the day-to-day operation of a premium serviced office in Central London. The role is front-facing and hospitality-led, aiming to deliver an exceptional member experience, support building operations and foster a welcoming community.

The ideal candidate is service-driven, highly organised and comfortable balancing reception duties with administrative tasks in a fast-paced workspace.

Qualifications

• Experience in customer-facing roles, hospitality or serviced offices.
• Strong communication and interpersonal skills.
• Highly organised with attention to detail.
• Confident, friendly and proactive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for members and guests.
• Deliver a warm, professional front-of-house experience.
• Manage reception, including visitor sign-in and access control.
• Build relationships with members and understand their needs.
• Handle member enquiries promptly and professionally.
• Support onboarding of new members and companies.
• Ensure meeting rooms and communal areas are well presented.

Skills

Customer service

Hospitality

Front-of-house

Organisation

Communication

Teamwork

Job description

We are looking for a personable, proactive Community Associate to support the day-to-day operation of a premium serviced office in Central London.

This is a front-facing, hospitality-led role at the heart of the workspace. The Community Associate is responsible for delivering an exceptional member experience, supporting building operations, and helping to foster a welcoming, professional and vibrant community.

The ideal candidate will be service-driven, highly organised, and comfortable juggling front-of-house duties with operational and administrative tasks.

Key Responsibilities

Member Experience & Front of House

• Act as the first point of contact for members and guests


• Deliver a warm, professional and consistent front-of-house experience


• Manage reception, including visitor sign-in and access control


• Build positive relationships with members and understand their needs


• Handle member enquiries and requests promptly and professionally


• Support the onboarding of new members and companies


• Ensure meeting rooms and communal areas are set up and maintained to a high standard

Community & Engagement

• Help foster a positive, inclusive and professional community atmosphere


• Support the planning and delivery of member events and activations


• Communicate building updates and community information to members


• Encourage member engagement and day-to-day interaction

Operations & Facilities Support

• Assist with the smooth day-to-day running of the workspace


• Liaise with cleaning, maintenance and other service providers


• Report and follow up on maintenance issues


• Carry out regular checks of the space to ensure presentation standards are met


• Support stock management (pantry supplies, stationery, amenities)


• Assist with health & safety procedures and building compliance

Administration & Systems

• Manage bookings for meeting rooms and shared spaces


• Update internal systems and member records


• Support invoicing, mail handling and deliveries


• Assist the Community Manager with reporting and ad-hoc administrative tasks

Person Specification

Experience

• Previous experience in a customer-facing role (hospitality, retail, serviced offices, hotels or similar)


• Experience in a serviced office, co-working or flexible workspace environment is desirable but not essential

Skills & Attributes

• Friendly, professional and confident communicator


• Strong customer service mindset


• Highly organised with excellent attention to detail


• Proactive, adaptable and solutions-focused


• Comfortable multitasking in a fast-paced environment


• Strong teamwork skills with the ability to work independently when required


• Immaculate presentation and a positive attitude