Community Employment Coach & Employer Liaison

Palladium; Oxford; On-site; GBP 25,000 - 34,000; Full time

Job summary

Palladium is seeking an Employment Specialist to support Oxfordshire residents through the Connect to Work programme. You will manage a caseload of up to 25, delivering person-centred support, creating individual workplans and engaging with employers to secure sustainable work for clients in Banbury or Oxford.

You will build partnerships with local employers, provide in-work support, and help customers overcome barriers to employment, including health conditions or disabilities, with

Qualifications

• A passion for working with people and have a solution focused approach.
• Experience working with people facing barriers to employment including health conditions and disabilities.
• Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.
• Proven experience in developing networks and building strong partnerships to support customers goals.
• A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities.
• Strong organisational skills including managing caseloads.
• Knowledge of safeguarding, data protection and confidentiality requirements.
• Driving licence and access to a car given the community delivery of the contract
• Track record of helping individuals progress into work
• Understanding of supported employment programmes, such as IPS
• Knowledge of the employment market in their area
• Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges

Responsibilities

• Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme
• Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer.
• Have regular check-ins with customers to track their progress before starting employment and once in employment
• Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment.
• Build potential employment opportunities through proactive engagement with potential employers.
• Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate.
• Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers.
• Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
• Identify,structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers
• Work alongside Enterprise Oxfordshire and key partners to deliver a joined up approach for both employers, stakeholders and residents

Skills

Passion for people

Solution-focused

One-to-one coaching

Networking & partnerships

Flexible hours

Caseload management

Safeguarding & data protection

Driving licence

Job description

Palladium is seeking an Employment Specialist to support Oxfordshire residents through the Connect to Work programme. You will manage a caseload of up to 25, delivering person-centred support, creating individual workplans and engaging with employers to secure sustainable work for clients in Banbury or Oxford.

You will build partnerships with local employers, provide in-work support, and help customers overcome barriers to employment, including health conditions or disabilities, with