Community Diagnostic Centre Reception Apprentice

James Paget University Hospitals NHS Foundation Trust; Great Yarmouth; On-site; GBP 18,000 - 21,000; Part time

Job summary

James Paget University Hospitals NHS Foundation Trust is seeking an apprentice Receptionist for our Community Diagnostic Centre at James Paget Hospitals. You will greet patients, manage bookings, answer calls, and support the clinical team in a patient-centered environment.

The role requires flexibility to cover cross-site reception areas at CDCs (James Paget, Northgate, and Oulton Suite) and the main hospital, including weekend rotas on a seven-day service.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanour.
• Manage appointment bookings, cancellations, and rescheduling on the Trust PAS system.
• Answer telephone calls and respond to inquiries promptly and courteously.
• Maintain patient records and ensure confidentiality at all times.
• Assist with administrative tasks and support the clinical team as needed.

Job description

Are you a friendly, organised, and a compassionate individual looking to make a difference in our community? We have an exciting opportunity for a dedicated apprentice Receptionist to join our team at the new Community Diagnostic Centre at James Paget Hospitals.

Our Community Diagnostic Centres are at the forefront of delivering high-quality diagnostic services to the local community. We are committed to providing a welcoming and efficient environment for all patients, carers and visitors. As a part of our team, you will play a crucial role in ensuring a smooth and positive experience for everyone who walks through our doors.

The apprentice Receptionist will be contractually required to provide cross-site cover across all reception areas, including the Community Diagnostic Centres (James Paget, Northgate, and Oulton Suite) as well as the main James Paget University Hospital. This ensures flexibility and continuity of service across all patient-facing areas.

The CDC's will operate 7 days a week, and the post holder must be prepared to work on a rota that includes weekends.

Main duties of the job

• Greet and assist patients, visitors, and staff with a warm and professional demeanour.
• Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system.
• Answer telephone calls and respond to inquiries promptly and courteously.
• Maintain patient records and ensure confidentiality at all times.
• Assist with administrative tasks and support the clinical team as needed.

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.