Community Diagnostic Centre Reception Apprentice

NHS Jobs; Gorleston-on-Sea; On-site; GBP 12,000 - 15,000; Full time

Job summary

NHS Jobs is seeking a Community Diagnostic Centre Reception Apprentice to provide first point of contact for patients and carers arriving for outpatient appointments. You will support the full reception service, update patient information, capture timings and arrange future appointments, while maintaining professional and empathetic patient care.

You will also handle telephone enquiries, coordinate with consultants and staff, prioritise tasks, and contribute to a collaborative outpatient team

Responsibilities

• Provide first point of contact for patients, relatives and carers arriving for outpatient appointments or admissions in a professional, calm and confident manner.
• Deliver full reception service for the outpatient clinic: maintain patient demographics in the PAS system, support accessible information standards, capture arrival/departure times, and manage clinic outcomes and non-attendance records.
• Update and process documentation using manual and computerised systems as required.
• Answer and handle telephone enquiries professionally, taking accurate messages and passing details to the appropriate team.
• Liaise with consultants, secretaries and other support services to ensure enquiries and appointments are dealt with efficiently.
• Prioritise and complete work in a timely manner and provide receptionist cover as directed within the clinic or ward.
• Participate as a member of the outpatient team and communicate effectively with colleagues.
• Communicate all information and messages to patients in a professional and sensitive manner.
• Handle photocopying, filing, audio transcription and record keeping as required.

Job description

Community Diagnostic Centre Reception Apprentice

• 1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values and Behaviours.
• 2. To provide a full reception service to the outpatient clinic including, but not limited to: Maintaining accurate information and patient demographics within Trust PAS system. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties. Ensuring patients arrival and departure times are electronically captured. Distribution, collation, and inputting of clinic outcomes. Book future appointments and recording of non-attendances.
• 3. To update and process all relevant documentation using both manual and computerised systems, as necessary.
• 4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
• 5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
• 6. To ensure work is prioritised and completed in a timely manner.
• 7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.
• 8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.
• 9. To communicate all information and messages to patients in a professional and sensitive manner.
• 10. Photocopying, filing, audio transcription from dictation and record keeping as required.