Community Delivery Manager

TN United Kingdom; Chester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Community Delivery Manager to enhance final mile performance and customer satisfaction. This role focuses on engaging couriers, driving service improvements, and managing operational efficiency. With a commitment to people and community, the company offers a dynamic work environment where your contributions will shape the future of parcel delivery. If you have a customer-centric mindset and a passion for excellence, this is your chance to make a real impact in a growing business.

Benefits

Excellent remuneration package

Opportunities for progression

Learning and development opportunities

Qualifications

• Experience in coaching and motivating teams to enhance performance.
• Strong problem-solving skills and ability to adapt to situations.

Responsibilities

• Drive service improvement through effective courier engagement.
• Manage relationships with delivery units to ensure high-quality service.

Skills

Coaching and supporting colleagues

Problem-solving skills

Customer-focused approach

Contingency planning

Education

Current UK Driving Licence

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 31st.

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions, and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, it’s time to shape our future. At Evri, we are all about our people, our planet, and our communities.

Our refreshed values are: Do the right Thing, Celebrate Cost Leadership, Be Dynamic, and Deliver for Customers. Our Evri people are what set us apart.

We are looking for individuals to join the Evri family who share our passion and drive to delight our Customers.

You will be accountable for:

• Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
• Measuring and driving improvement across various performance metrics including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries, and End of Life to ensure customer and client satisfaction.
• Minimizing enquiries by delivering an exceptional customer experience through effective courier engagement, communication, and retention.
• Capacity Management: ensuring successful coverage of rounds through interviewing, selecting, and onboarding couriers.
• Building courier and round coverage to minimize business risk and meet all operational requirements.
• Motivating and engaging self-employed couriers to uphold high standards of customer service, enhancing overall satisfaction.
• Driving cost leadership and financial control by managing courier fees, ad-hoc payments, and assets.
• Timely resolution of customer concerns by collaborating with couriers and customer service agents to improve satisfaction.
• Managing relationships with delivery units to ensure high-quality service delivery to couriers and customers.
• Ensuring health and safety practices are followed and addressing any Code of Conduct issues promptly.

To be successful in this role, you will require the following…

Qualifications:

• Current UK Driving Licence

Knowledge & Experience:

• Previous experience in coaching, supporting, and motivating colleagues
• Problem solving and contingency planning skills

Technical & People Skills:

• Customer-focused approach
• Ability to adapt to different styles and behaviors

What can we offer you?

We offer an excellent remuneration package with opportunities for progression, learning, and development.

This is a fantastic opportunity to be part of an innovative, forward-thinking business. Do you have the experience, drive, and dedication to make a difference in our company?

If so, join us in our exciting operation to deliver a fantastic parcel experience for our customers and clients at Evri!