Community Champion

Thirteen Group; Tees Valley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,019 FTE and pro rata £16,26

Annual leave 28–31 days + birthday

Pension up to 17% contributions

Health and wellbeing support

Discount platform (T’dar)

Leave buy/sell

Job summary

Thirteen Group is seeking a Community Champion to join the Housing and Communities team, working across our neighbourhoods and serving as a welcoming, visible presence for customers.

This roaming role involves attending local events and flexible hours, including afternoons, evenings and weekends, to strengthen trust, safety, inclusion and connection in our communities.

Qualifications

• You have experience of working with customers or communities in a public-facing housing, neighbourhood or similar role.
• You’re confident engaging respectfully with a wide range of people and can build trust while remaining professional and authoritative.
• You can recognise issues, risks and opportunities, then record and report them clearly and accurately.
• You’re dependable, self-motivated and comfortable working flexibly, including afternoons, evenings and weekends.
• You work well as part of a small, visible team and share our commitment to inclusive, connected communities.
• Experience of community safety, neighbourhood operations, partnership working or social media engagement would be helpful, but is not essential.

Responsibilities

• Be a trusted, approachable presence in our communities, building positive relationships with customers.
• Engage with residents through conversations, local activities and events, promoting equality and inclusion.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters, escalating them accurately and promptly.
• Work closely with the Community Champion Lead, colleagues and the Building Control Room to plan activity, check in safely and share clear handovers.
• Help customers access relevant information and services, while gathering feedback and insight to support service improvements.
• Build relationships with community partners, local services and residents’ groups to support joined‑up responses to neighbourhood priorities.

Skills

Experience with customers/communities

Respectful engagement

Issue/risk reporting and recording

Flexibility with hours

Team collaboration and inclusivity

Community safety / neighbourhood ops (

Job description

Join us as a Community Champion at Thirteen Group!

Role Overview

Thirteen Group is on the lookout for a Community Champion to join our Housing and Communities team, working across our neighbourhoods. You’ll be a welcoming, visible presence, building trusted relationships with customers, listening to local feedback and connecting people with the right information and services.

This is a roaming role involving regular work in communities and attendance at local events. You’ll need to be flexible to work afternoons, evenings and weekends as required, helping us strengthen trust, safety, inclusion and connection across our neighbourhoods.

Thirteen Benefits

• Salary - £30,019 FTE and the pro rata salary is £16,226.48
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Be a trusted, approachable presence in our communities, building positive relationships with customers.
• Engage with residents through conversations, local activities and events, promoting equality and inclusion.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters, escalating them accurately and promptly.
• Work closely with the Community Champion Lead, colleagues and the Building Control Room to plan activity, check in safely and share clear handovers.
• Help customers access relevant information and services, while gathering feedback and insight to support service improvements.
• Build relationships with community partners, local services and residents’ groups to support joined‑up responses to neighbourhood priorities.

About You

• You have experience of working with customers or communities in a public‑facing housing, neighbourhood or similar role.
• You’re confident engaging respectfully with a wide range of people and can build trust while remaining professional and authoritative.
• You can recognise issues, risks and opportunities, then record and report them clearly and accurately.
• You’re dependable, self‑motivated and comfortable working flexibly, including afternoons, evenings and weekends.
• You work well as part of a small, visible team and share our commitment to inclusive, connected communities.
• Experience of community safety, neighbourhood operations, partnership working or social media engagement would be helpful, but is not essential.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Help deliver tailored support that goes beyond housing solutions.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.