Community Admin & Frontline Support Coordinator

Glasgow Centre for Inclusive Living; Hamilton; On-site; GBP 20,000 - 26,000; Full time

Job summary

Glasgow Centre for Inclusive Living (GCIL) is hiring an Administrator to support the Lanarkshire Team in a busy office. You will manage a varied workload, handle enquiries, referrals, and frontline contacts, and maintain accurate records with confidentiality and PVG clearance.

You’ll use a range of computer systems, coordinate appointments, and contribute to an inclusive, supportive workplace while delivering high-quality administrative support to enable GCIL to empower disabled people in the

Qualifications

• Minimum two years’ administrative experience in a busy office environment.
• Strong written and verbal communication skills.
• Excellent organisation, time management and ability to prioritise competing tasks.
• Confident using a range of computer systems and software applications.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently and use your own initiative.
• Willingness to undergo PVG scheme membership.

Responsibilities

• Provide administrative support to the Lanarkshire Team in a busy office environment.
• Manage your own workload effectively and work confidently on your own initiative.
• Handle a range of administrative tasks with accuracy and strong attention to detail.
• Use a variety of computer systems and software applications efficiently.
• Be the primary point of contact for incoming enquiries and new referrals, ensuring efficient handling and appropriate signposting.
• Manage incoming calls, monitor mail boxes and process new referrals, delivering high-quality front-line support.
• Coordinate appointments, meetings and other team activities.

Skills

Administrative experience

Strong communication

Organisational skills

IT skills

Tools

CRM systems

Job description

Glasgow Centre for Inclusive Living (GCIL) is hiring an Administrator to support the Lanarkshire Team in a busy office. You will manage a varied workload, handle enquiries, referrals, and frontline contacts, and maintain accurate records with confidentiality and PVG clearance.

You’ll use a range of computer systems, coordinate appointments, and contribute to an inclusive, supportive workplace while delivering high-quality administrative support to enable GCIL to empower disabled people in the