Communities Coordinator: Resident Liaison for London Projects

London and Quadrant Housing Trust; Greater London; On-site; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Pension up to 6%

Annual leave 28–31 days

Health plan

Life assurance

Volunteer days

Lifestyle benefits

Employee assistance

Job summary

London & Quadrant Housing Trust is seeking a compassionate and proactive Communities Coordinator/Resident Liaison Officer to join our on-site team in London. You will manage resident communications, support rehousing, and work closely with stakeholders across regeneration projects.

You’ll lead resident liaison efforts, engage communities, and help residents navigate changes with dignity. Regular travel to project sites and occasional after-hours work are expected.

Qualifications

• High-quality customer service and interaction skills.
• Relevant resident liaison, housing, lettings, community or customer service experience.
• Strong written and verbal communication.
• Ability to deal with challenging conversations and efficiently manage complaints at all levels.
• Ability to influence and communicate with stakeholders.
• Empathetic, diplomatic and patient, especially when supporting residents through difficult situations.

Responsibilities

• Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support.
• Lead on communication so that residents are informed throughout the project.
• Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases.
• Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service.
• Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way.
• With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
• Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
• There will also be regular travel to our head office in Stratford for team meetings and training.

Skills

Customer service

Resident liaison

Written & verbal communication

Complaint handling

Stakeholder management

Empathetic & diplomatic

Job description

London & Quadrant Housing Trust is seeking a compassionate and proactive Communities Coordinator/Resident Liaison Officer to join our on-site team in London. You will manage resident communications, support rehousing, and work closely with stakeholders across regeneration projects.

You’ll lead resident liaison efforts, engage communities, and help residents navigate changes with dignity. Regular travel to project sites and occasional after-hours work are expected.