Resident Liasion Officer - 8383

London and Quadrant Housing Trust; Greater London; On-site; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Pension up to 6%

Annual leave 28–31 days

Health plan

Life assurance

Volunteer days

Lifestyle benefits

Employee assistance

Job summary

London & Quadrant Housing Trust is seeking a compassionate and proactive Communities Coordinator/Resident Liaison Officer to join our on-site team in London. You will manage resident communications, support rehousing, and work closely with stakeholders across regeneration projects.

You’ll lead resident liaison efforts, engage communities, and help residents navigate changes with dignity. Regular travel to project sites and occasional after-hours work are expected.

Qualifications

• High-quality customer service and interaction skills.
• Relevant resident liaison, housing, lettings, community or customer service experience.
• Strong written and verbal communication.
• Ability to deal with challenging conversations and efficiently manage complaints at all levels.
• Ability to influence and communicate with stakeholders.
• Empathetic, diplomatic and patient, especially when supporting residents through difficult situations.

Responsibilities

• Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support.
• Lead on communication so that residents are informed throughout the project.
• Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases.
• Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service.
• Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way.
• With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
• Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
• There will also be regular travel to our head office in Stratford for team meetings and training.

Skills

Customer service

Resident liaison

Written & verbal communication

Complaint handling

Stakeholder management

Empathetic & diplomatic

Job description

Title: Resident Liaison Officer (The official L&Q job title for this role is Communities Coordinator)

Contract Type: 12-month FTC, 35 hours

Salary: £37,451 per annum to £41,045 per annum (London weighted salary) Dependent on Experience

Grade: 7

Reporting Office: South Acton, London

Working Location: Hendon, London NW. With regular travel to other projects across London.

Closing Date: 2nd of December, 2026

Interview Date: TBC

NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator.

Benefits include Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right to not progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

We are looking for a compassionate, organised and proactive Communities Coordinator to join us.

In this rewarding, resident‑focused role, you’ll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You’ll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage.

Join our Communities Team at L&Q:

We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on projects in London.

The role will work with our communities' team on site to manage communications with residents to resolve complex and multifaceted issues on projects.

The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London.

Your impact in the role:

Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support

Lead on communication so that residents are informed throughout the project

Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases

Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service

Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way

With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.

Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.

There will also be regular travel to our head office in Stratford for team meetings and training.

What you'll bring:High-quality customer service and interaction skills.Relevant resident liaison, housing, lettings, community or customer service experienceStrong written and verbal communicationAbility to deal with challenging conversations and efficiently manage complaints at all levelsAbility to influence and communicate with stakeholdersEmpathetic, diplomatic and patient, especially when supporting residents through difficult situations

L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the Southeast and Northwest of England.People are at the heart of our business, and our success depends on employing the best people and getting the best from them.The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.#TJ #CVL