Resident Experience Lead for Social Housing Projects

United Infrastructure; Dartford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development opportunities

Job summary

United Infrastructure is seeking a proactive Resident Liaison Officer to support social infrastructure projects across East London and Essex. You will engage residents, explain planned works, coordinate appointments, and maintain clear records while working closely with site teams and clients.

The ideal candidate has transferable customer service experience, excellent communication, and the ability to manage sensitive conversations with professionalism.

Qualifications

• Experience in resident liaison, social housing or property services is beneficial.
• Transferable experience in customer service or community engagement is welcomed.
• Clear, confident written and spoken communication in plain English.
• Ability to manage sensitive conversations with professionalism.
• Willingness to learn systems such as Total Mobile.

Responsibilities

• Build positive relationships with residents through home visits and communications.
• Explain works timelines and disruption, providing timely updates.
• Complete resident profiles and relevant records with consent where required.
• Coordinate appointments and resolve access barriers with delivery teams.
• Record visits and actions accurately in trackers and mobile tools.
• Support completion, handover and aftercare with residents.

Skills

Communication

Empathy

Time management

Problem solving

IT skills

Discretion

Independent worker

Tools

Total Mobile

Job description

United Infrastructure is seeking a proactive Resident Liaison Officer to support social infrastructure projects across East London and Essex. You will engage residents, explain planned works, coordinate appointments, and maintain clear records while working closely with site teams and clients.

The ideal candidate has transferable customer service experience, excellent communication, and the ability to manage sensitive conversations with professionalism.