Resident Liaison & Communities Coordinator (London)

Construction; Greater London; On-site; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Excellent pension plan (up to 6% match

28 days annual leave rising to 31

Westfield Health Cash Plan

Non-contributory life assurance

Up to 21 hours volunteering paid days

Lifestyle benefits

Employee Assistance Programme

Job summary

Join L&Q as a Communities Coordinator (Resident Liaison Officer) on site-based projects in London. You will be the first point of contact for residents affected by regeneration, supporting information, engagement and rehousing processes with empathy and clarity.

You will lead communications, coordinate with stakeholders and authorities, and help residents navigate viewings, moves and leases while ensuring excellent service delivery.

Qualifications

• High-quality customer service and interaction skills
• Relevant resident liaison, housing, lettings, community or customer service experience
• Strong written and verbal communication
• Ability to deal with challenging conversations and efficiently manage complaints at all levels
• Ability to influence and communicate with stakeholders
• Empathetic, diplomatic and patient, especially when supporting residents through difficult situations

Responsibilities

• Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support
• Lead on communication so that residents are informed throughout the project
• Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases
• Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service
• Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way
• With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales
• Occasional work outside of normal working hours will be required for events, evening meetings and early works on site
• There will also be regular travel to our head office in Stratford for team meetings and training

Job description

Join L&Q as a Communities Coordinator (Resident Liaison Officer) on site-based projects in London. You will be the first point of contact for residents affected by regeneration, supporting information, engagement and rehousing processes with empathy and clarity.

You will lead communications, coordinate with stakeholders and authorities, and help residents navigate viewings, moves and leases while ensuring excellent service delivery.