Communications Manager

PPL; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing organization in Westminster is looking for a Communications Manager to oversee their communication strategies. This role includes partnering with external agencies, creating compelling content, and managing internal communications. The ideal candidate should have significant experience in marketing and PR, strong writing skills, and proficiency in content management tools. This position offers the opportunity to enhance brand awareness and support organizational goals through effective communication practices.

Qualifications

• Significant proven experience in marketing, communications and/or PR.
• Ability to tailor messages for different audiences and channels.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.

Responsibilities

• Partner with external agencies and internal stakeholders for communications.
• Produce clear updates and support internal communication initiatives.
• Track communications performance using analytics and KPIs.

Skills

Excellent writing, editing, and storytelling skills

Exceptional communication and interpersonal skills

Proficiency with content creation tools

Strong understanding of social media and digital communications

Attention to detail

Strong organisational skills

Creative and proactive mindset

Collaborative team player

Education

Degree level education in a related subject

Tools

Canva

WordPress

Google Analytics

Job description

We are seeking a results orientated, organised Communications Manager to join our growing team. This role sits in the Operations and People Team.

In this role, you will:

• Partner with our external communications agency and internal stakeholders to manage and co-ordinate the development and delivery of our communication activity
• Build our brand awareness
• Support organisational goals through the communication of compelling content internally and externally.

Content development and copywriting

• Work with our external communications agency to deliver a programme of engaging content and thought leadership.
• Partner with our senior leaders and the wider PPL team on the creation and development of engaging content to showcase our work/projects.
• Develop, write, edit, and proofread marketing material for use in different marketing and communication activities to support the overall strategy, growth, and direction of PPL.
• Coordinate the development and publication of our annual impact report across PPL, working with the team to develop content and working with relevant designers.
• Work with relevant external suppliers to build film and photography content to support all communication and marketing materials.

Internal communications

• Act as our internal communication lead.
• Align our external communication priorities and annual plan with our internal communications, to ensure PPL employees understand priorities, impact and organisational direction.
• Produce clear, purposeful updates and work with leaders to communicate consistently, using our tone of voice and aligned to our values.
• Support internal communication initiatives that promote employee engagement and alignment.
• Produce employee newsletters, announcements, and leadership messages.

Website management

• Act as owner of our website on content and governance – liaising and managing our third-party provider on updates, improvement and optimisation.
• Content planning, quality control, accessibility with regular reviews against organisational priorities.

E-newsletter management

• Use our CRM platform to plan, build and deliver email marketing and campaigns to target audiences, ensuring accurate segmentation and reporting.

Events and conferences

• Develop an annual calendar of conferences and events which align with PPL’s external and internal priorities.
• Project manage PPL’s presence at relevant conferences and key events along with the relevant materials, positioning and messaging and the work with the wider Operations team who are responsible to deliver the logistic and event support.
• Organise and project manage PPL’s own programme of business development & marketing events.
• Travel to relevant conferences where support is needed.

Support business development

• Work alongside bid managers/leads contributing to key messaging for our bids and frameworks ensuring that our content aligns with our organisational positioning and priorities.
• Compile company information and add to your company’s knowledge library to assist bid managers as well as support with tailored questions as required.
• Undertaking market research in relation to trends, opportunities, prospects, and competitors.

Reporting and evaluation

• Track the performance of communications activities using analytics and KPIs.
• Report on outcomes and recommend improvements.

Person specification

• Educated up to Degree level (or equivalent level of experience) in a related/transferrable subject.
• Significant proven experience in marketing, communications and/or PR.
• Excellent writing, editing, and storytelling skills with the ability to tailor messages for different audiences and channels.
• Exceptional communication and interpersonal skills.
• Attention to detail and high-quality standards.
• Strong understanding and experience across a range of channels, including social media, digital communications, and content development.
• Proficiency with content creation tools (e.g., Canva), website management platforms (e.g., WordPress), and analytics tools (e.g., Google Analytics, social media dashboards).
• Proven ability to manage multiple projects and deadlines in a fast-paced environment, with strong organisational skills.
• Strategic thinker with excellent problem-solving abilities, capable of developing and implementing communications strategies aligned with organisational goals.
• Creative and proactive, with the initiative to drive communications projects from concept to delivery.
• Collaborative team player, able to build relationships across departments and with external stakeholders.
• Knowledge of internal communications best practices.