Commis Waiter

360 Executive Strategies; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a vibrant team at a unique social club perched above Kensington, where your passion for food and wine can flourish. As a Commis Waiter/Waitress, you will play a vital role in delivering exceptional service to our members in a stunning environment filled with lush gardens and exquisite dining experiences. This position offers the chance to work alongside a charismatic team dedicated to excellence, while also providing opportunities for personal and professional growth. If you thrive in a fast-paced setting and are eager to contribute to a welcoming community, this role is perfect for you.

Benefits

Salary above market rate

30 days holiday plus additional days

Free healthy meal during shifts

Growth opportunities

Uniform and laundry

Zen multi-faith space

Financial platform Wagestream

Statutory pension contributions

£20 Uber Credit for late shifts

Qualifications

• Experience in high-end food and beverage service environments is essential.
• Excellent customer service skills and a friendly demeanor are crucial.

Responsibilities

• Welcome members and guests, ensuring a great first impression.
• Maintain cleanliness and organization in front of house areas.

Skills

Customer Service

Food and Beverage Knowledge

Communication Skills

Attention to Detail

Teamwork

Calm Under Pressure

Education

Experience in High-End F&B Environment

Tools

POS System

Job description

Commis Waiter Front of House Contract: Permanent
Salary:

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. People have come together, the curious, creative, riotous, radical and respected alike. Every chapter scatters their seeds in the soil; we are merely the latest gardeners in its ongoing story.

Created for season-by-season, morning-to-moonlight experiences. Al fresco Italian in the Walled Garden, vibrant, healthy twists on club classics in the Sun Pavilion, live performances and cosy cabanas in the Spanish Garden and late-night revelry in our den of decadence, the Biba Bar. Curated talks, debates, supper clubs and intimate celebrations in Esme's private villa. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

THE ROLE

We are looking for a Commis Waiter/Waitress with a passion for food and wine to join our team. As a member of our restaurant/front-of-house service team, you will be helping deliver a world-class service alongside a highly trained, charismatic team whose collective goal is to deliver excellence to our members.

You will be proud to uphold the club’s service standards and help build the reputation of The Roof Gardens (TRG). We seek somebody with experience in high-end food and beverage service environments, an impeccable demeanor, excellent customer service skills, and the ability to remain calm under pressure. You should have a great eye for detail too and be conscientious in the execution of your duties.

Your main responsibilities will include:

Operations & Service

1. Welcome members and guests in a friendly and accommodating yet professional manner, making a great first impression.
2. Understand and follow the sequence of service standards inline with appropriate SOPs.
3. Assisting senior waitstaff in the preparation and set up of dining areas, ensuring tables are impeccably presented and ready to welcome members and their guests.
4. Taking pride in maintaining the cleanliness and organisation of front of house areas, specifically ensuring that all service ware is properly cared for, cleaned and prepared for every service.
5. To learn and retain a comprehensive understanding of all menu items including daily specials, wines etc to ensure maximum benefit to the member/guest and the ability to work effectively.
6. To be hands-on and present in the restaurant at all times during service.
7. Take food and drink orders in all areas and process them correctly according to the Roof Gardens ‘order of service’.
8. Exceed member and guests expectations by serving food and drink in a professional, knowledgeable and accommodating manner.
9. Collaborate closely with the kitchen team to facilitate smooth communication and ensure timely delivery of orders to diners.
10. Represent TRG high standards of personal presentation and behaviour at all times on shift, including being dressed in clean correct uniform.
11. Actively engaging in training sessions and team meetings, including daily briefings.
12. Utilise the POS system inline with company policy and SOPs, processing all payments/accounts according to the company guidelines.
13. Maintain the standards and culture of the team by setting an example to new members of the team and assisting in their training when required.
14. Working as a team player at all times and being prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
15. Ensure that any comments or complaints are reported to the relevant manager immediately so that a resolution can be offered.
16. Re-stock and replenish any relevant items required for the following service.
17. Work collaboratively to deliver the KPIs of the food and beverage department.
18. Work with your immediate and the wider F&B team to ensure service excellence is front and centre of everything you do.
19. Undertake ad hoc tasks as directed by Management.

Compliance, Health & Safety

1. Maintain a clean, organised, and welcoming dining area, ensuring adherence to health and safety standards.
2. Ensure adherence to health & safety, hygiene regulations, and all policies and procedures are followed to maintain safe working conditions for all the team.
3. Ensure full adherence to the licence operating requirements which always require compliance.

This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.

The skills and experience which will help you succeed in this role

1. Prior experience working in a similar role or customer facing role in a private members club, luxury/high-end F&B environment.
2. A passion for hospitality with an understanding of basic food and beverage knowledge and a genuine desire to provide memorable dining experience for guests.
3. Have a commitment to excellent customer care and able to demonstrate this.
4. Passion for championing diversity, equality, equity and inclusion.
5. You will possess a friendly demeanour.
6. Willing to undertake training for Health & Safety purposes.
7. You will need to be an excellent communicator with a good command of spoken and written English.
8. A proactive attitude and willingness to learn from experienced professionals in a fast-paced environment.
9. Enthusiasm and lots of energy coupled with the ability to remain composed under pressure.
10. A desire to work flexible hours including evenings, weekends, and holidays as required.

Benefits

1. Salary above market rate plus tronc.
2. 30 days (inc BH) holiday which increase by 1 with each complete year of service + 1 extra day to celebrate YOU and another day to volunteer.
3. Free healthy meal during your shift.
4. Growth opportunities, both personally and professionally.
5. Breakout spaces where you can shower, securely leave your things, and relax with colleagues.
6. Uniform and laundry.
7. Zen, multi-faith space, and retreat.
8. Financial platform Wagestream.
9. Statutory pension contributions.
10. A safe journey home - £20 Uber Credit if you finish work between 12-5am.

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.