Commercial Vehicle Executive

Arnold Clark Group; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 days' annual leave

Private healthcare

Generous employee discounts

Workplace pension

Job summary

Arnold Clark Group is seeking an experienced Commercial Vehicle Executive for our Activa site in Milton Keynes. You will provide product information, client consultative services, quotes and orders, and keep clients updated on delivery Lead Times.

You will liaise with third-party specialists and suppliers, manage vehicle orders, dispatch renewal communications, and ensure accurate pricing and documentation. A customer-focused, detail-oriented professional will thrive here.

Qualifications

• Courteous and professional at all times.
• Strong IT skills with good experience of Microsoft Office, especially Excel and complex spreadsheets.
• Excellent organisational and prioritisation skills with keen attention to detail.
• Clear communication and ability to work with colleagues and clients at all levels.
• Experience with vehicle industry knowledge is advantageous.
• Willingness to learn and develop within the sector.

Responsibilities

• Provide product information, quotes, orders and delivery updates to clients.
• Deal with enquiries by telephone and email.
• Manage vehicle orders and lead times with suppliers and logistics.
• Prepare quotations with correct discount levels and client policy.
• Track orders and liaise with build partners and delivery teams.
• Maintain documentation and supplier relationships.

Skills

Customer service

Microsoft Excel

Organisation skills

Communication

Team player

Problem solving

Tools

Microsoft Excel

Job description

We are looking for an experienced Commercial Vehicle Executiveto join our team and help manage our accounts at our Activa site in Milton Keynes.

We offer:

• 33 days' annual leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• ... and much more

About the role

As a Vehicle Executive, you will be responsible for providing product information, client consultative services, quotes, orders, and delivery lead time updates to our clients, while also liaising with third-party specialists.

Day-to-day duties

• Understand the Clients requirements and guide which product will meet their needs.
• Deal with incoming customer/prospect enquiries by telephone and email.
• Adhere to Activa's 15-second ring policy for answering all incoming calls.
• Dispatch contract renewal emails and assist with vehicle selection to ensure they are fit for purpose.
• Liaise with selected LCV suppliers to obtain vehicle supply costs, any specialist equipment and on-the-road pricing.
• Prepare vehicle quotations using our in-house system, making sure that correct discount levels have been applied and adhere to the client policy.
• Raise Activa proceed to order or tailored client order forms as relevant.
• Source and order vehicles and conversions with our internal and external suppliers and ensure they have appropriate purchase order documentation.
• Track vehicle orders.
• Liaise on lead times with second-stage build partners if appropriate.
• Liaise with Logistics team on final delivery to client.
• Manage the movement of vehicles from first location on to converter(s) and manage the project until the point of final delivery.
• Have an overview of any day-to-day or driver LCV concerns and escalates to Operations or Imps as required.
• In-life vehicle movement management, liaising with logistics and maintaining record of 'pool/spare' vehicles.
• Manage early termination or end of contract damage enquiries, liaising with Operations or Remarketing.
• Liaise closely with Activa area managers.
• Provide support and assistance as and when required by the Client Management team.
• Ensure suppliers adhere to agreed KPIs and escalates when required.
• Maintenance of CPs, cost centring and reallocation, liaising with Imps team.
• Analyse trends and work with area managers to evolve policies.
• Maintain/update new product library on a regular basis, ensuring that such data is provided to all relevant staff via in-house shared files.
• Act as an Activa ambassador on client/suppliers' meetings and reviews.

Essential skills

• Courteous and professional at all times
• A sound understanding and appreciation of customer service principles and practices
• A strong working knowledge of IT with good experience of the Microsoft Office products, in particular working with Microsoft Excel and complex spreadsheets
• An individual who is focused, professional with the ability to work closely with colleagues and clients at all levels of seniority and supply partners in a sensitive and professional manner
• Technical vehicle experience would be an advantage, particularly from a manufacturer or dealership background together with knowledge of light commercial vehicles and DVSA/DVLA rulings
• Excellent organisational and prioritisation skills with keen attention to detail
• Ability to learn effectively and follow through on projects, applying problem-solving techniques
• The desire to undertake continuous professional development and progress your own understanding of the sector
• An enthusiastic team player with the ability to work independently or within a team
• Positive, enthusiastic, and flexible, with a can-do attitude