Commercial Team Leader

National-Trust; East Clandon; Presencial; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Descripción de la vacante

National Trust is seeking a Commercial Team Leader to supervise the day-to-day operations of a property commercial team within food and beverage and retail at Hatchlands Park, East Clandon. The role focuses on delivering outstanding customer service, managing stock, and supporting income targets while developing a capable team.

You’ll lead front-of-house operations, ensure accurate displays, and occasionally assist back-of-house activities.

Formación

• Experience in leading a small team in a hospitality/retail setting.
• Strong customer service focus with ability to handle complaints.
• Good communication and organisation skills.

Responsabilidades

• Supervise day-to-day operations of the property commercial team in the café and shop.
• Motivate and develop team members to deliver high standards of service.
• Monitor stock, promote products and contribute to income targets.
• Assist with displays, signage, and back-of-house tasks as needed.

Conocimientos

Team leadership

Customer service

Communication

Herramientas

POS/ retail operations

Descripción del empleo

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive.

Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust.

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property commercial team within food & beverage and retail.

As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours:30-37.5 hours per week on average in line with business demands. You could be working any day Monday-Sunday between 9am-5pm

Salary:13.25 per hour

Interview date:To be agreed directly with candidate

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Hatchlands Park is a beautiful National Trust property in the Surrey countryside, welcoming visitors throughout the year to explore the house, gardens and wider estate. Our team plays an important part in creating a great day out, providing friendly service, good-quality food and drink, and a welcoming space for visitors to relax and recharge.

You’ll be part of a friendly, supportive team where everyone plays a part in looking after this special place. As a National Trust property, the work we do goes beyond hospitality; the income we generate helps support the conservation and upkeep of the place we all work in.

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.

With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.

You’ll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Hatchlands Park, East Clandon, Guildford, GU4 7RT

Documents

Commercial Team Leader - A2 (2).pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.