Commercial Support Apprentice 2026

L'OREAL GROUP; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join L'Oréal at the Bury Distribution Centre as a Commercial Support Apprentice. Earn £26,250 per year while working toward a Level 3 Business Admin qualification and starting your career in a global beauty leader.

Based in Manchester, you will support the Professional Products Division, handle customer queries, and help drive service improvements with a proactive, team-oriented approach.

Qualifications

• Strong verbal and written communication.
• Ability to resolve queries and improve processes.
• High accuracy in a fast-paced environment.
• Proficient in Microsoft Office; SAP is a plus.

Responsibilities

• Customer Care: Resolve partner queries via phone and email within SLAs.
• Operations: Follow up on customer contacts and identify service improvements.
• Collaboration: Partner with internal stakeholders to drive departmental efficiencies.

Skills

Effective communication

Problem solving

Attention to detail

Digital literacy

Collaborative mindset

Education

Level 3 Business Admin

Tools

SAP

Job description

Commercial Support Apprentice - Bury, Manchester

Salary: £26,250 per annum

Start Date: 7th September 2026

Duration: 18 months (Level 3 Qualification)

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life Based At our Bury Distribution Centre, you will support our Professional Products Division while earning your Level 3 Business Admin Qualification.

• Customer Care: Resolve partner queries via phone and email within agreed SLAs.
• Operations: Follow up on customer contacts and identify service improvements.
• Collaboration: Partner with internal stakeholders to drive departmental efficiencies.

We Are Looking For

We focus on your potential, curiosity, and alignment with our values:

• Effective Communication: Strong verbal and written skills.
• Problem Solving: Ability to resolve queries and improve processes.
• Attention to Detail: High accuracy in a fast-paced environment.
• Digital Literacy: Proficient in Microsoft Office (SAP is a plus).
• Collaborative Mindset: A team player eager to learn and grow.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal or environmental causes to make a concrete difference

Who We Are

Join us at L'Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fuelled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone and our planet.

At L'Oréal Professional Products Division, we have more than 115 years of avant-garde to define the present and shape the future of professional beauty.

We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.