Commercial Support Apprentice: Fast-Track Ops & Customer Care

L'OREAL GROUP; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join L'Oréal at the Bury Distribution Centre as a Commercial Support Apprentice. Earn £26,250 per year while working toward a Level 3 Business Admin qualification and starting your career in a global beauty leader.

Based in Manchester, you will support the Professional Products Division, handle customer queries, and help drive service improvements with a proactive, team-oriented approach.

Qualifications

• Strong verbal and written communication.
• Ability to resolve queries and improve processes.
• High accuracy in a fast-paced environment.
• Proficient in Microsoft Office; SAP is a plus.

Responsibilities

• Customer Care: Resolve partner queries via phone and email within SLAs.
• Operations: Follow up on customer contacts and identify service improvements.
• Collaboration: Partner with internal stakeholders to drive departmental efficiencies.

Skills

Effective communication

Problem solving

Attention to detail

Digital literacy

Collaborative mindset

Education

Level 3 Business Admin

Tools

SAP

Job description

Join L'Oréal at the Bury Distribution Centre as a Commercial Support Apprentice. Earn £26,250 per year while working toward a Level 3 Business Admin qualification and starting your career in a global beauty leader.

Based in Manchester, you will support the Professional Products Division, handle customer queries, and help drive service improvements with a proactive, team-oriented approach.