Commercial Store Manager

The White Company; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading retail brand in the UK is seeking a Business Manager to optimize customer service and profitability. This role involves overseeing a management team, implementing sales strategies, and maintaining brand presentation. Ideal candidates will possess strong people management and problem-solving skills, with a background in high-turnover environments.

Qualifications

• Experience in managing turnover of approximately £1.75 million.
• Experience in a high customer service environment.
• Ability to manage a management team and staff.

Responsibilities

• Maximise contribution by achieving budget sales and controlling costs.
• Monitor competition and make changes to improve sales.
• Manage staff recruitment in line with staffing budgets.

Skills

People management skills

Strong communication skills

Problem-solving abilities

Job description

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience — and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

Our Role

Manage the business through the team to maximise profit by delivering the optimum level of customer service, whilst maintaining the brand image.

What you’ll be doing

• Maximise contribution by achieving budget sales and controlling costs.
• Facilitate commercial floor visits with directors and senior members of the business.
• Work closely with GM/DGM to develop and deliver sales strategies.
• Maintain competitive awareness by continuously monitoring the competition and react accordingly to meet our customer demand.
• Analyse sales figures and category reports to make commercial decisions and initiate changes to improve sales. Manage stock levels and make key decisions about stock control.
• Manage store costs without jeopardising store objectives.
• Ensure that staff recruitment is maintained in line with staffing budgets.
• Manage the content and frequency of staff training to develop and motivate in order to achieve the highest possible levels of customer service and performance.
• Manage the customer experience as part of the TWC multi-channel strategy.
• Provide future managers for succession planning.
• Manage the performance and development of the management team.
• Manage the store presentation including cleanliness, visual display, and merchandising to be reflective of the brand.
• Provide feedback and information on product performance and development to the appropriate departments.
• Maintain open communication within the store, across other departments, and with customers.
• Ensure adherence to all company policies and procedures within the store, as per the policies and procedures manual.

The skills & experience that you’ll need

• Experience in managing turnover in excess of approximately £1.75 million.
• Experience in managing a management team and staff.
• Experience of working in an environment with a high emphasis on customer service, product presentation, and commercial management.
• People management skills.
• Strong communication and interpersonal skills.
• Self-motivated and proactive.
• Advanced commercial awareness skills.
• Problem-solving abilities.

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.

We strive to ensure our environment allows people to bring their authentic selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy starts with our recruitment and selection process.

We invite you to join us on this journey.

PRIDE – in everything we do

P – Passionate – We seek team members passionate about their role, who bring their best selves to work and enjoy what they do. Offering impeccable service to customers and colleagues is key.

R – Resourceful – We value initiative, problem-solving skills, and innovative thinking that support team success and sustainability.

I – Imagination – We encourage sharing creative ideas and solutions, regardless of seniority.

D – Dedication – We look for individuals committed to excellence and going above and beyond for the team and business.

E – Everyone – We promote an inclusive, supportive environment where ideas and well-being are prioritized.