Store Manager (Selfridges London)

ASTRID & MIYU; London; On-site; GBP 38,000 - 46,000; Full time

Job summary

A leading jewellery brand seeks a Store Manager to create an exceptional in-store experience while championing core values and driving brand growth. This role involves leading a high-performing team, delivering customer-centric experiences, and managing store operations effectively. Join us in a dynamic environment focused on innovation and community engagement.

Qualifications

• Experience managing a concession preferred.
• Strong presence with infectious energy.
• Ability to mentor a high-performing team.

Responsibilities

• Deliver exceptional customer experience through experiential retail.
• Lead and develop team with a focus on growth.
• Ensure operational processes enhance customer satisfaction.

Skills

Leadership

Communication

Customer Experience

Team Development

Commercial Acumen

Education

Experience as a Store Manager

Job description

The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

Location: Selfridges, Oxford Street, London

Hours: Full-time

Salary & Benefits: From £38,000 + commission & bonus. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers, to educating and supporting our team. See our commitments here.

The Store Manager Mission:

As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront.

How you'll drive success:

• You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovation - to ensure the customer is at the heart of all decisions
• Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community in this exciting new market for us
• Inspire, support, and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach to cultivate high-performing and engaged teams
• Communicate clearly and confidently, delivering feedback on the shop floor, observing & delivering in the moment
• Lead the store in achieving strong numbers through inventory management, visual merchandising, store layouts, and experiential retail
• Ensure operational processes are efficient and effective to enhance productivity and customer satisfaction
• Continuously optimise your social and environmental impact, making decisions that support a sustainable business

What you'll need to thrive:

• A values champion and brand ambassador, embodying the role model for your store team and resonating deeply with our values
• Experience as a Store Manager, particularly managing a concession, is preferred
• A strong presence with infectious energy that authentically inspires those around you
• Ability to develop and mentor a high-performing team fostering learning, growth, and development
• Curiosity and a constant desire to improve and innovate in all aspects of your work

The Interview Process and Candidate Experience

1. Life Story & Values - a 30-minute video call with our Talent Team to get to know each other better, focusing on our three core values
2. SWOT Task - present a SWOT analysis and 30/60/90 plan to your Area Manager in person
3. In-Store Experience Interview - experience life as a Store Manager in an A&M store with our Head of Retail

Feedback: We're committed to creating the best candidate experience. You'll receive feedback at every stage of the process via phone or email to help you succeed and grow.