Assistant Store Manager - Harrods

ME AND EM; London; On-site; GBP 32,000 - 48,000; Full time

Job summary

ME+EM is seeking an Assistant Store Manager to elevate customer service and team morale at our Harrods location. With a focus on modern luxury, you will lead the team in delivering an exceptional shopping experience while maintaining the brand ethos. The position requires strong people management skills, retail experience, and a proactive approach.

Benefits

33 days annual leave

Pension Scheme

Employee Assistance Programme

Generous Staff Discount

Social events and biannual parties

Qualifications

• 2+ years of people management experience in a fast-paced retail environment.
• Commercial understanding of modern luxury.
• Detail-oriented with a proactive leadership style.

Responsibilities

• Oversee store operations and manage the team in manager's absence.
• Ensure the highest level of customer service.
• Drive sales and support training for team members.

Skills

People Management

Visual Merchandising

Customer Relationship Management

Communication Skills

Education

Experience in retail management

Job description

Job Title: Assistant Store Manager

Reporting to: Store Manager

Location: Harrods, London

Contract Type: Full time, 37.5 hours per week

About Us:

ME+EM London is one of the UK's fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the managers absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.

Responsibilities:

People Management

• Act as the person in charge in the absence of the Manager.
• The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager.
• Carryout daily training and coaching with the team by leading by example on the shop floor.
• Assist with managing staff admin including hours worked against what is recorded in Humanity.
• Arrange cover in the absence of the manager.
• Ensure breaks are taken whilst being the manager in charge.
• Keep up to date with company polices within the handbook and ensure the team are complying.
• Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
• Understand the store target and relay this to the team.
• Encourage dress code compliance following the policy.
• Attend meetings in the absence of the manager.

Customer:

• Provide the best most luxurious customer experience to all who visit the store.
• Be confident in building organic and long-lasting relationships with customers
• Aware of the importance of CRM
• Carryout personal styling sessions with confidence.
• Promote where possible the omni channel experience

Product:

• Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
• Ensure the store display represents the design intent for each garment.
• Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
• Assist with the store recall process.

System:

• Understand the Elucid back office and be a super user for back-office processes
• Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.

About You:

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Highly organised and a proactive leader
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Team player, communication skills, positive attitude, proactive, can-do mindset
• Able to provide examples of leading by example, developing others and contributing to the success of the company

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for

opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.



Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.