Commercial Services Administrator | Dynamic Ops & Customer Care

Tamfol; Chester; Híbrido; GBP 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 22 days + holidays

Pension options

Flexible working where possible

Training and development opportunities

Wellbeing support

Descripción de la vacante

The University of Chester is seeking a Commercial Services Assistant to support the day-to-day operations of a busy commercial services function. You will handle administrative tasks, respond to enquiries, manage bookings, and assist with reporting and financial transactions.

Working within a small, supportive team, you will coordinate diaries, maintain records, and provide excellent service to internal and external stakeholders across university sites.

Formación

• Educated to A Level standard (or equivalent) with at least 6 months experience in a busy administrative environment.
• Excellent organisational skills, strong attention to detail and ability to manage competing priorities.
• Experience with MS Office applications, particularly Excel, Word, Outlook and Teams/Sharepoint.

Responsabilidades

• Act as a first point of contact for commercial enquiries, providing a professional, responsive and customer-focused service.
• Support the administration of commercial services, commercial occupants, bookings and events.
• Coordinate commercial occupant onboarding and offboarding activities, ensuring records and documentation are maintained accurately.
• Maintain and update databases, spreadsheets, schedules and departmental records.
• Process purchase orders, invoices and other financial transactions in accordance with University procedures.
• Coordinate diaries, room bookings, meetings and operational activities.
• Arrange meetings, prepare documentation and take accurate minutes and action notes where required.
• Monitor shared inboxes and respond to enquiries within agreed timescales.
• Maintain records relating to commercial occupant licences, invoices and associated documentation.
• Liaise effectively with internal departments, customers, suppliers, commercial occupants and external partners.
• Provide a high standard of customer service, resolving routine enquiries and escalating issues where appropriate.
• Support the continuous improvement of administrative and operational processes.
• Undertake general administrative duties to support the wider Commercial Services Team.

Conocimientos

Communication

Multitasking

MS Office

Diary management

Minute taking

Customer service

Stakeholder management

Travel readiness

Educación

A-Level or equivalent

Herramientas

Microsoft Office

Descripción del empleo

The University of Chester is seeking a Commercial Services Assistant to support the day-to-day operations of a busy commercial services function. You will handle administrative tasks, respond to enquiries, manage bookings, and assist with reporting and financial transactions.

Working within a small, supportive team, you will coordinate diaries, maintain records, and provide excellent service to internal and external stakeholders across university sites.