Commercial Service Manager

TN United Kingdom; Bristol; On-site; GBP 39,000 - 46,000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Cleaning Services Manager to lead operations across multiple sites in the Southwest. This high-impact role requires strong leadership and operational oversight to ensure service excellence and client satisfaction. The ideal candidate will drive growth initiatives and manage a dedicated team, ensuring compliance with health and safety standards while fostering a positive work environment. Join this forward-thinking company and make a significant impact on the community while developing your career in a supportive and inclusive atmosphere.

Benefits

25 days annual leave plus 8 bank holidays

5% employer contribution to pension

Mental Health Support

BUPA Health Cash Plan

Employee referral scheme

Learning and development opportunities

Employee recognition awards

Flexible working arrangements

Qualifications

• Proven experience in operational management within commercial cleaning.
• Strong track record managing multiple sites and leading teams.

Responsibilities

• Oversee daily cleaning operations across multiple commercial sites.
• Build and maintain strong client relationships and manage escalations.

Skills

Leadership

Client Relationship Management

Operational Oversight

Business Development

Health & Safety Compliance

Job description

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SALARY: £39,934.13 per annum – Access to pool car.

HOURS: 40 per week, Monday – Friday, 8:30am - 5pm (Requirement to be flexible, dependant on business needs)

LOCATION: Brunel Lock, Bristol (And other depots as required)

Commercial Service Manager

About Bristol Waste Company:

What we do is important – we’re here to keep Bristol, and beyond, clean, and safe.

We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council.

Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing.

Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year.

We want people who share our values and want to work with us to drive our business forward.

Purpose of the role:

We are seeking an experienced and strategic Commercial Cleaning Services Manager to lead operations across multiple commercial sites in the Southwest region. This is a high-impact role requiring strong leadership, operational oversight, and client relationship management. The ideal candidate will drive service excellence, support growth initiatives, and oversee a team of site-based Team Leaders and Cleaning Operatives to ensure consistent quality delivery and customer satisfaction.

Key Responsibilities:

Operational Leadership

• Oversee daily cleaning operations across multiple commercial sites, ensuring contractual and service level agreements are met.
• Line-manage and support a team of on-site Team Leaders, providing clear direction, performance management, and development support.
• Conduct regular site visits, audits, and performance reviews to monitor service delivery and quality standards.

Client & Stakeholder Management

• Build and maintain strong client relationships, serving as a senior point of contact for escalations, service reviews and strategic planning.
• Lead client meetings, site inspections, and ensure proactive communication on service performance and improvements.

Business Development

• Identify and pursue opportunities for account growth, service expansion, and new business within the region.
• Collaborate with the Commercial Sales and bid teams to support tender submissions, pricing proposals, and site transitions.

Quality Assurance & Compliance

• Ensure compliance with health and safety regulations, company policies, and industry best practices.
• Implement and monitor KPIs, prepare quality and performance reports, and drive continuous improvement initiatives.
• Manage staffing plans, recruitment, and resource allocation across sites.
• Control budgets related to labour, supplies, and equipment; identify cost-saving opportunities without compromising service delivery.

Essential Requirements for the Role:

• Proven experience in an operational or regional management role within the commercial cleaning, facilities management, retail or hospitality sector.
• Strong track record managing multiple sites and leading teams across dispersed locations.
• Excellent interpersonal, negotiation, and leadership skills.
• Commercial acumen with experience in account growth or business development.
• Solid understanding of cleaning standards, equipment, health & safety compliance, and quality reporting.
• Full UK driving licence and willingness to travel across the Southwest

Full Job Description can be provided upon request.

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.

Everyone belongs:

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation.

We give fair and equal consideration to all applications.

We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.

Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply.
• If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.

Contact us:

Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:

Thank you for your interest in joining Bristol Waste Company.