Commercial Service Manager at Bristol Waste Company

Bristol Waste Company; Bristol; On-site; GBP 40,000; Part time

Job summary

An established industry player is seeking a strategic Commercial Service Manager to oversee operations across multiple commercial sites in the Southwest. This high-impact role involves strong leadership and operational oversight, ensuring service excellence and fostering client relationships. The successful candidate will lead a dedicated team, manage budgets, and drive business development initiatives. With a focus on compliance and quality assurance, this position offers the opportunity to make a significant impact while contributing to sustainability goals. Join a forward-thinking company that values inclusivity and offers a supportive work environment.

Benefits

25 days annual leave plus 8 bank holidays

Employer contribution of 5% to pension scheme

Mental health support

Physical health support

Employee referral scheme

Dedicated learning and development

Flexible working options

Qualifications

• Proven experience in operational or regional management within commercial cleaning.
• Strong interpersonal, negotiation, and leadership skills.

Responsibilities

• Oversee daily cleaning operations across multiple sites.
• Build and maintain strong client relationships.
• Identify opportunities for account growth and service expansion.

Skills

Operational Management

Client Relationship Management

Leadership Skills

Business Development

Health & Safety Compliance

Education

Experience in Commercial Cleaning

Experience in Facilities Management

Job description

Join to apply for the Commercial Service Manager at Bristol Waste Company role at Bristol Waste Company

5 days ago Be among the first 25 applicants

Join to apply for the Commercial Service Manager at Bristol Waste Company role at Bristol Waste Company

£39,934.13 Per Annum Access To Pool Car. SALARY

40 hours per week, Monday to Friday, 8:30am - 5pm (Flexibility required depending on business needs)

HOURS: Brunel Lock, Bristol (and other depots as required)

LOCATION:

About Bristol Waste Company

What we do is important; we're here to keep Bristol, and beyond, clean and safe.

We serve residents, workers, visitors, and businesses, helping to meet Bristol's sustainability targets in partnership with the council.

Our commercial operation is growing, and we aim to provide high-quality, value-for-money services, delivering a social value impact of over £30 million annually.

We seek individuals who share our values and want to help us drive our business forward.

Purpose of the Role

We are looking for an experienced and strategic Commercial Cleaning Services Manager to oversee operations across multiple commercial sites in the Southwest region. This high-impact role requires strong leadership, operational oversight, and client relationship management. The successful candidate will ensure service excellence, support growth initiatives, and lead a team of site-based Team Leaders and Cleaning Operatives to maintain quality and customer satisfaction.

Key Responsibilities

Operational Leadership

• Oversee daily cleaning operations across multiple sites, ensuring contractual and service level agreements are met.
• Manage and support a team of on-site Team Leaders, providing guidance, performance management, and development support.
• Conduct site visits, audits, and performance reviews to monitor service delivery and quality standards.

Client & Stakeholder Management

• Build and maintain strong client relationships, acting as a senior point of contact for escalations, service reviews, and strategic planning.
• Lead client meetings, site inspections, and ensure proactive communication on service performance and improvements.

Business Development

• Identify and pursue opportunities for account growth, service expansion, and new business within the region.
• Collaborate with sales and bid teams on tenders, pricing, and site transitions.

Quality Assurance & Compliance

• Ensure compliance with health and safety regulations, company policies, and industry standards.
• Implement KPIs, prepare reports, and drive continuous improvement initiatives.

Resource & Financial Management

• Manage staffing, recruitment, and resource allocation across sites.
• Control budgets related to labor, supplies, and equipment, seeking cost efficiencies without compromising quality.

Essential Requirements

• Proven experience in operational or regional management within commercial cleaning, facilities management, retail, or hospitality sectors.
• Experience managing multiple sites and leading dispersed teams.
• Strong interpersonal, negotiation, and leadership skills.
• Commercial acumen with experience in account growth or business development.
• Understanding of cleaning standards, equipment, health & safety, and quality reporting.
• Full UK driving license and willingness to travel across the Southwest.

Our Benefits

Full job description available upon request. Benefits include:

• 25 days annual leave plus 8 bank holidays.
• Employer contribution of 5% to pension scheme.
• Mental health support, including BUPA Employee Assistance Programme and Mental Health First Aiders.
• Physical health support via BUPA Cash Plan, Cycle to Work scheme, and onsite Physiotherapist.
• Employee referral scheme.
• Dedicated learning and development, with internal promotions and training programs.
• Recognition awards and long service awards.
• Flexible working options, including hybrid working, part-time, and job sharing.

Everyone Belongs

We are committed to inclusivity and encourage applications from all backgrounds, ages, genders, ethnicities, disabilities, religions, and neurodivergent individuals.

Application Process

• Please apply early; applications close at 23:59 on the deadline. We may close early if we receive many applications.
• We cannot accept late applications and may not respond to all applicants.
• If you do not hear within three weeks of the deadline, please consider your application unsuccessful.

Contact Us

For questions or support with your application, contact our People Services team at 0117 440 6676.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Management
• Industries: Retail