Commercial Property Claims Technician

Sedgwick; Glasgow; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

SIPP pension

Holiday entitlement 25 days + BH

Flexible hybrid working

Life assurance

Employee Assistance Programme (EAP)

Job summary

Sedgwick is hiring a Commercial Property Claims Technician in Glasgow with a hybrid work model. The role supports Loss Adjusters and manages customer claims from triage to resolution, ensuring timely, accurate handling and excellent customer experience.

The successful candidate will engage with customers, insurers and brokers, uphold high technical standards, and embrace Sedgwick's training and technology offerings. This is a permanent role in a collaborative team.

Qualifications

• Experience handling claims across multiple clients is essential.
• Excellent communication with policyholders, insurers and suppliers.
• Commitment to pursuing the Chartered Institute of Loss Adjusters' Cert CILA.

Responsibilities

• Triaging new claims and coordinating initial Loss Adjuster visits.
• Support customers, suppliers, insurers and brokers throughout a claim.
• Ensure high technical quality with a strong customer focus.

Skills

Claims management

Communication skills

CILA qualification

Education

Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Commercial Property Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Glasgow - Hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Commercial Property Claims Technicians. The Claims Technician is a technical assistant desk-based role, designed to support the Loss Adjuster throughout the handling of customer’s claims. Your key responsibilities will involve triaging new claims, arranging the initial Loss Adjuster visit and supporting customers, suppliers, Insurers and brokers throughout the life of a claim. The role requires both empathy and initiative - clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward. Your key responsibilities will include acting as a contact point for customers and suppliers, managing claims, information, and supplier projects, and helping to control costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology. This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person.

The skills you will have when you apply:

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other Benefits

• Voluntary flexible benefits - green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).