Commercial Operations Manager

Owen Daniels; Bix; On-site; GBP 52,000 - 78,000; Full time

Job summary

Owen Daniels in Henley-on-Thames is seeking a Commercial Operations Manager to own key commercial processes, drive efficiency, and support sales growth across functions. The role focuses on improving customer experience, optimizing supply chains, and implementing digital tools.

With 35 hours per week and a 9-month contract (with potential for permanency), you will collaborate with engineering and quality teams to reduce costs and boost margins while maintaining excellent customer service and

Qualifications

• Experience in commercial operations, supply chain or customer service within manufacturing or distribution.
• Experience managing large key accounts and reducing friction in supply chain workflows.
• Excellent CRM and ERP know-how.
• Skilled communicator with ability to translate complexity into clarity.
• Commercially astute and data-driven with a track record of improving process and margins.
• Experience driving cross-functional change across sales, support and ops.

Responsibilities

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, maintaining our rating.
• Lead the rollout of digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights using CRM and reporting tools to support commercial strategy and sales growth.

Skills

Commercial operations

Supply chain

Customer service

CRM (Salesforce/HubSpot)

ERP know-how

Cross-functional change

Communication

Tools

Salesforce

HubSpot

ERP systems

Job description

WE'RE HIRING | Commercial Operations Manager

Henley-on-Thames | 9-Month Contract- Opportunity to become a permanent role

Working Hours: 35 hours per week, with an early finish on Fridays.

Are you a commercially minded operations professional with a passion for process improvement, customer experience and driving business growth?

We're working with an ambitious, market-leading engineering group looking for a Commercial Operations Manager to take ownership of key commercial processes and help improve operational efficiency.

Key Responsibilities

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

Skills & Experience

• Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.

Why Consider This Opportunity?

• Join an ambitious, market-leading engineering group.
• Play a key role in improving commercial performance and customer experience.
• Work collaboratively across multiple business functions.
• Make a tangible impact on operational efficiency and business growth.

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