Commercial Operations Manager

Owen Daniels; Henley-on-Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

Owen Daniels is seeking a Commercial Operations Manager in Henley-on-Thames to own core commercial processes and drive efficiency. This 9-month contract offers 35 hours per week with an early finish on Fridays, and opportunities to become permanent.

You will partner with sales, engineering and quality teams to optimise the quote-to-order cycle, enhance customer experience and support business growth through data-driven improvements and scalable digital tools.

Qualifications

• Proven experience in commercial operations, supply chain or customer service within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.

Responsibilities

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

Skills

Commercial operations

Supply chain

Customer service

CRM (Salesforce/HubSpot)

ERP know-how

Account management

Cross-functional change

Data-driven

Tools

Salesforce

HubSpot

ERP systems

Reporting tools

Job description

WE'RE HIRING | Commercial Operations Manager

Henley-on-Thames | 9-Month Contract- Opportunity to become a permanent role

Working Hours: 35 hours per week, with an early finish on Fridays.

Are you a commercially minded operations professional with a passion for process improvement, customer experience and driving business growth?

We're working with an ambitious, market-leading engineering group looking for a Commercial Operations Manager to take ownership of key commercial processes and help improve operational efficiency.

Key Responsibilities

Key Responsibilities include, but are not limited to:

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first‑class digital support tools, from FAQs to AI‑powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

Skills & Experience

• Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.

Why Consider This Opportunity?

• Join an ambitious, market-leading engineering group.
• Play a key role in improving commercial performance and customer experience.
• Work collaboratively across multiple business functions.
• Make a tangible impact on operational efficiency and business growth.